SOE hacked: 12,700 credit card numbers and 24.6 million accounts may have been compromised
- Posted May 2nd, 2011 at 23:46 EDT by Adam Dolge
- 45 Comments
Earlier today Sony Online Entertainment shut down service because of an intrusion into the system, and now we’ve learned thousands of users’ credit card numbers were stolen. The news was originally reported by Japanese news site Nikkei.com (via BGR), but SOE has since released a press release detailing even deeper attacks.
The report states that more than 12,700 customers’ credit card numbers may have been stolen. SOE believes hackers stole customer information on April 16 and April 17. Engineers and security consultants reviewing SOE systems discovered that personal information from approximately 24.6 million SOE accounts may have been stolen, as well as certain information from an outdated database from 2007. The outdated database had approximately 12,700 non-U.S. credit or debit card numbers and expiration dates, but no security cards. There may also have been 10,700 direct debit records stolen from customers in Austria, Germany, Netherlands, and Spain.
Given the attacks on the PlayStation Network, SOE had already undertaken an intensive investigation into its system. Upon discovering the additional information, SOE shut down all servers related to SOE services while it reviewed and upgraded all of its online security.
The press release went on to say, “Sony is making this disclosure as quickly as possible after the discovery of the theft, and the company has posted information on its website and will send e-mails to all consumers whose data may have been stolen.”
Personal information stolen from approximately 24.6 million SOE accounts includes names, addresses, email addresses, birthdates, gender, phone numbers, login names, and hashed passwords. The 10,700 direct debit records stolen include bank account numbers, customer names, account names, and customers’ addresses.
Customers will receive 30 days of additional time on their subscriptions, in addition to compensation of one day for each day the system is down. SOE is also working on a “make good” plan for customers of its PS3 MMOs DC Universe Online and Free Realms. Sony will also offer complimentary assistance in enrolling users in identity theft protection services.
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solidsomething83
- 7:01pm EDT - May 2nd, 2011
- 3
I think Sony should just pack it up and call it a day after this one. It really isn't looking good for them at this point. First the PSN was hacked and 77 million people's personal information was compromised, now another 24 million? What is Sony doing? They might as well be handing hackers the information. It sure will be interesting to see if Sony can come back after all of this...
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darthrazorback
- 7:45pm EDT - May 2nd, 2011
- 6
LOL! So Sony is not at at fault because if a hacker wants to hack you he will? That is the worst fanboy excuse yet.
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zombieking36
- 8:22pm EDT - May 2nd, 2011
- 11
well, at least they did not get the security numbers. Please also realize that these are SOE accounts, not PSN, so this is way less than a third of the SOE accounts. 5-6 MMO's that are still running, one or two free, means they have many accounts, though probably not as many credit cards.
Though, this may explain the fradulent charges that have been popping up, please ask those that have had problems recently if they have an SOE account as well.
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coverlord
- 8:36pm EDT - May 2nd, 2011
- 12
@jmiller75 got to agree, Sony is copping alot of blows.
I'm certain Sony will come through in the end and I'll stay loyle forever.
I think the best way forward is to get online gaming back up as soon as possible, keep everyone quiet for awhile. The store needs to be shutdown until they are confident with the service. The faster they get online gaming etc.. back up the better. E3 is coming up and the clock is ticking, so many kickasss games this year.
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ArtZombie76
- 9:18pm EDT - May 2nd, 2011
- 14
I don't understand the endless support for Sony right now on here and elsewhere. I have a Sony TV, laptop, desktop, walkman, camera and surround sound. The PS3 is on a FedEx truck somewhere right now. The truth is that they messed up and have been trying to cover their own back sides. The apology was too little, too late. Free PSN? You pay for nothing, you get nothing.
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DrinkDayNnight
- 10:30pm EDT - May 2nd, 2011
- 16
@6, darth, under your viewpoint:
When al qaeda bombed the twin towers and killed thousands of men, women, and children, your blame would be on the Twin towers security personel?
My gun is pointed at the pasty a$s hermits, whose only "action" is finding holes in network\\\'s security all day long, ruining my evening gaming hour.
If S figures out who performed the attack, they need to send out their public info, so i know who to crack with my bat.
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Bones311
- 10:38pm EDT - May 2nd, 2011
- 17
@15,, maybe we're loyal because we realize that an outside party attacking a company doesn't make the company any less reliable than they were before. Sony is a good company, maybe they're marketing is off and sometimes they fault like any other company run by humans. But they make a solid product and it's worth every penny. Just because hackers decided to target them doesn't mean that those loyal will just turn their back and say "eff you sony", becase we realize that these things end, and in the end we will be satisfied again.
go sell your ps3, no ones going to miss you
go buy an xbox, deal with aging hardware, a non-ergonomic brick of a controller, and a higher possibility of hardware failure.
and have fun whining and abandoning a company because you can't deal with not playing online for a few weeks. then when microsoft gets hacked (again), have fun coming back to sony who's been running smoothly. then when sony is hacked again, rinse and repeat.
this is nothing thats ever going to end as long as systems are compromisable
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ArtZombie76
- 10:55pm EDT - May 2nd, 2011
- 18
@18 - not quite sure where the fanboy comments about buying an Xbox come from, I would never buy that trash again either. I'm happy to own neither. Why you would remain loyal to a company that lied about credit cards being compromised to begin with in order to save themselves is just foolish. That kind of corporate crap doesn't deserve loyalty to begin with.
You continue to miss the point as most fanboys do. This isn't about not being able to play online. I have never been a fan of online gaming. DLC is the extent of PSN for me. This is about a company lying to save face when they should have come forward and let their customers know that their information was stolen.
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shoppgshpp
- 11:25pm EDT - May 2nd, 2011
- 19
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