Can't log into Playstation Network (help)

[NumberoneRB]

I have my PS3 connected to a wireless network and my router is a Linksys WRT54GX. Just two days ago, everything about my internet connection was fine with regards to the PS3 and I was able to sign into the Playstation Network with no problems. However, just yesterday I finally decided to upgrade my router to the latest firmware since in its original state it could not register the PS3's (40 GB) MAC address, which forced me to remove the MAC address protection I have on my network (meaning only the the hardware with a registered MAC address on my router will function on my network).

Once I upgraded the firmware, I re-added my MAC address protection and continued to have my PS3 set at a static IP with DMZ. Before the firmware upgrade, I had NAT3 even with no MAC address protection and activated DMZ for the static IP of my PS3 (which has an IP much out of the range of my router IP range settings). Game updates would generally have issues being completed but demos downloads were fine. After the firmware and MAC address protection (still under DMZ), I realized I could no longer log into the Playstation Network. I could use the internet browser through the PS3 with no problem, but anything regarding the Playstation Network I could not do.

I did my research and I changed a few things with my router and PS3, mainly disabling upnp on both the router and PS3. I also disabled the media server connection option on my PS3. After power cycling the router, I realized my connection was now at NAT2 (great situation), but I still could not sign into the Playstation Network. Can anyone give me any suggestions?

[NumberoneRB]

If anyone has any info on this it would be much appreciated. I spoke with the Linksys customer service rep and they weren't much help. I went back to the basics and just disabled my MAC filtering and enabled both port forwarding and DMZ using the static IP I set for the PS3. I disabled the media server as well. Any suggestions? I read the other threads but it doesn't seem to answer my question in particular.

[holly]

It sounds like you've exhausted all the options. Maybe manually input the DNS servers and see if that helps? Really don't know what it could be.

[NumberoneRB]

It sounds like you've exhausted all the options. Maybe manually input the DNS servers and see if that helps? Really don't know what it could be.

At this point I just kept it relatively simple and will build off that. Right now, I have my static IP for my PS3 (way out the routing range to make sure it doesn't interfere with any other random IPs formulated by the router), I set the PS3 IP to DMZ, I disable uPnP on the router, I have MAC filtering activated with the MAC address of the PS3 added, and have disabled media sharing on the PS3. I already set both DNS servers during my initial IP setup on my PS3, so that had been set at the start. Ever since I upgraded the firmware for this router (a wrt54gx v1 with SRX) I have had problem getting on the Playstation Network.

The only reason I upgraded the firmware in the first place (using the official software on the linksys website) was because the MAC address on my PS3 was not compatible with the router in its current condition, which forced me to initially disable MAC filtering so I could have online functionality on my PS3. Since my security would be a bit more compromised, I decided a firmware upgrade was in order and once I upgraded the router recognized the MAC address and I was able to use MAC filtration, but now I'm having issues not only with logging into the Playstation Network, but I'm also having issues with certain websites not loading (says "connection interrupted") when using my laptop.

[NumberoneRB]

This is really quite ridiculous, haha. Just when I think my router is basically broken and I need to purchase a new one, I return the router to its default settings, and my PS3 connects just fine and is able to log into the Playstation Network. Granted, all my security features in this condition are disabled and anyone around the area could log onto my network. I return my settings to what they were before the reset and I have the Playstation Network issues yet again. I don't know if this helps anyone (if anyone is even wanting to help me anyway) but I have a WPA security on my router (with the MAC filtration I mentioned earlier).

[tr0bb]

Thats really strange man. I did read this earlier but it seemed like you have tried everything I was going to mention.

Quite odd that its ok when you have no security on your network but when you turn it on it doesn't work. I would have thought once you enter your WPA key than it should just connect the same as before.

I think the reason you havn't had much help is because you have done what every one would suggest you did

When you try and sign into the PS3 do you get any error mention or does it just time out?

If all else fails run an ethernet cable to your PS3

[NumberoneRB]

That's one of the other problems as well. My DSL outlet and wireless router are found on the third floor of my home, while the PS3 is on the basement level. I can't get a wired connection if I tried (and I have, lets just say 100+ FT ethernet cords are VERY long but not very practical as its side-winding through the house, haha). To answer your other question, it appears I sometimes get an error message as well as a timed out response.

When I use the connection test feature, it always goes fine until it gets to the Playstation Network portion and then fails. If I try to simply sign on to the network, it eventually times out and gives me an error message. I'm beginning to think the only other options I have are to reset the router and re-input the important settings, or purchase a new router (probably the linksys wrt54g2).

[1solidsnake]

i had troubles the otherday trying to get my wifi to work with my ps3, finally i just decided to take it off my computer and wired it. works great and i just bought a 10 ft long ethernet cable for 6.00 from my gaming. no problems anymore. i don't shut off my dsl modem/router and i leave it on so it will never loose signal. i think wireless is kind of shotty on the ps3. so wire it if you can. works better in games and you always have a strong signal.

[NumberoneRB]

i had troubles the otherday trying to get my wifi to work with my ps3, finally i just decided to take it off my computer and wired it. works great and i just bought a 10 ft long ethernet cable for 6.00 from my gaming. no problems anymore. i don't shut off my dsl modem/router and i leave it on so it will never loose signal. i think wireless is kind of shotty on the ps3. so wire it if you can. works better in games and you always have a strong signal.

You really just didn't read my last post about my inability to have a wired connection did you, haha. I dunno, I think the router itself really isn't the issue as much as its my security features. As I said before, when I restored everything to factory settings (with the updated firmware still present) I was able to log onto the network with no problems. Of course, having no security system at all for my router is just not an option for obvious reasons besides the fact that anyone around my area could hop on my network and bog down the performance.

I think I'm going to have to just reset everything and manually input the settings without the help of the backup-restore feature. Its strange because my WPA security never has had issues with my PS3 and all of a sudden upon the firmware update and placing the PS3 under MAC filtration (as I said before, in the previous firmware, 1.00.13, the router did not recognize my PS3's MAC address and I therefore had to disable the filtration in order to use the network capabilities) I've had no luck on the network.

[tr0bb]

The Sony Site will tell you what ports you need to have open to connect to the PSN.

If you are able to connect to the Internet but cannot get into Sony Computer Entertainment America's (SCEA) game servers or network, it may be a firewall issue. A firewall is a security product that employs a combination of hardware and software to prevent unauthorized users or Internet traffic from gaining access into a private local area network (LAN) or personal computers. These settings will need to be entered into your router.

Below are the TCP and UDP (firewall) port numbers you will need to connect online with PlayStation® products.
IMPORTANT:

• Make sure to enable these TCP/UDP ports in BOTH directions and are entered into the TCP and UDP port fields in your router / modem.
• Contact your Internet Service Provider or router manufacturer for proper instructions on how to input port information for your network.

SCEA Game Servers

▼ Hide Port Numbers
All games published by SCEA (first-party) may use the following ports for communication with SCEA (first-party) game servers:

• TCP Ports: 80, 443, 5223, and 10070 - 10080
• UDP Ports: 3478, 3479, 3658, 10070, and 50100

PlayStation®Network

▼ Hide Port Numbers

• TCP Ports: 80, 443, 5223
• UDP Ports: 3478, 3479, 3658

http://playstation.custhelp.com/cgi-...hp?p_faqid=280

There are all types of FAQ's and troubleshooting things on the site but these seemed to fit with what your experiencing. If opening the correct ports doesn't work then try calling the SCEA on the number on the link.

They might be able to help you out.

[NumberoneRB]

FIXED IT BABY! I did a little more research and decided to adjust my MTU setting on my router from Auto to Manual at setting 1300 (from the default of 1400). This in combination with the port forwarding and creation of static DNS IPs (I don't think it had as much to do with it though) got everything working perfectly and now I'm back on the Playstation Network, all my websites load properly on my laptop, and I'm feeling like a million bucks right now!

[tr0bb]

Good to hear mate.

Enjoy gaming back online!