PC Troubleshooting/Advice Thread - Have a problem with your PC? Ask here!

[Cybertox]

I tried your first suggestion and thats the first error i have found in the history.

[Fijiandoce]

awsome!

good news and bad news though

good news is that Microsoft have documented this error.

bad news is it'll probably require you to contact Dell as it seems to be a software error. to do with memory corruption.

Log Name: System
Source: Microsoft-Windows-HAL
Date: 9/7/2009 10:10:11 AM
Event ID: 12
Task Category: None
Level: Error
Keywords: (1)
User: N/A
Computer:
Description: The platform firmware has corrupted memory across the previous system power transition. Please check for updated firmware for your system.

http://support.microsoft.com/kb/2028443

your PC firmware and BIOS might need to be updated.
i can't personally recommend this as it could murder your PC.
Call Dell and get them to guide you, should something fail they become liable. and should replace what they broke


can you find multiple instances of this error?
does it come up more than once? restart again and check the event logs just to make sure. just to save a call to a robot

[keefy]

See told you Alienwares go wrong.

[Cybertox]

See told you Alienwares go wrong.

It has nothing to do with Alienwares hardware, the problem is in the shitty windows.

@Fijiandoce

Im not even sure that this error has something to do with the error which prompts at start up. How can Dell even help me with software errors if they dont even do softwares. The problem is with windows and i probably have to contact microsoft.

[Fijiandoce]

no no, Dell make your PC. Alienware is a subsidiary of Dell.

when you turn on your PC the BIOS starts the OS and such.
Dell program this BIOS. (not literally)
the firmware also belongs to Dell. (again, not literally)

outdated BIOS and firmware can lead to incompatibility.

you've said you've re installed .net framework, you stopped all programs from starting, you've verified your .net framework, and i assume you've run sfc /scannow for windows files.
this memory issue would cause the incompatibility

as to your statements about its relativity, can you find it more than once in the event viewer?

[Cybertox]

Restarted my computer and then checked the system history, the framework error on startup is not even noted in the system history...
How can you even thing that this error has something to do with the bios? Btw when i was on the phone with the alienware staff i told him about this problem and he has even seen it on start up as he saw my desktop during that moment and he told me that he cant assist me with micosoft software issues and that i have to contact microsoft concerning that problem.

[Fijiandoce]

i can only work from what you've posted

have run sfc /scannow yet?

as i've said. you've already basically stopped everything but basic windows from functioning.
and if you've already run the scannow cmd then even windows isn't at fault. nor would the .net framework

the error should be noted in the event viewer. if you're reluctant to call microsoft go through the logs in there (all of the microsoft logs) and look for repeat errors. and post them here. only errors with multiple entries

[Cybertox]

i can only work from what you've posted

have run sfc /scannow yet?

as i've said. you've already basically stopped everything but basic windows from functioning.
and if you've already run the scannow cmd then even windows isn't at fault. nor would the .net framework

the error should be noted in the event viewer. if you're reluctant to call microsoft go through the logs in there (all of the microsoft logs) and look for repeat errors. and post them here. only errors with multiple entries

I have seen some errors which repeat themselves sometimes but that was in the past and they dont occur anymore. I will try scannow and let you know.

[Cybertox]

scanned and thats what i got...

[Fijiandoce]

umm, i cant read that

regardless, it shouldn't look like that though

-open start menu
-type in cmd
-right click program
-open as administrator (i might have forgotten to mention this before, my apologise)
-

remember the space between sfc and /scannow

after completion it should look like this



p.s, these aren't from my PC, my pc has a custom theme. running sfc /scannow fixes all the changed windows files. thus resetting my theme.

Also, you might need to run it 3 or 4 times. restart after every scan.

[Cybertox]

Did that once, no problems found...

[Fijiandoce]

ok so...

truthfully, without actually sitting down with your PC, i only got two more options as your pc seems to be completely fine from your posts, which is confusing to me and undoubtedly yourself.

first of the two

WARNING: this will delete registry keys, keep the backups made!

-download ccleaner from this website:
http://www.piriform.com/CCLEANER

-install and run the program.

-select the "registry" option down the left hand side of the program.

-run the program by selecting "scan for Issues"

-select "Fix Selected Issues..." once the scan is complete

-it will ask you to make a backup Accept the backup!

-you WILL need to run it MULTIPLE times.

-restart your PC

keep the backups. unless you know what keys to keep, removing some registry entries could cause system instability. SO KEEP THE BACKUPS.



the second option is to try installing one of the earlier .net frameworks as i have done. you only need, 1.1, 2.0, 3.5 (i think these are the base packages)
they aren't huge in size and they do not conflict with other .net frameworks

[*goo]

Needs me some advice on a decent (doesn't have to be top-end but good quality for gaming) soundcard. My X-Fi eXtreme gamer lasted a good few years but died recently. Want to get a new one in before Guild Wars 2 lands.

Opinions welcome!

[F34R]

Needs me some advice on a decent (doesn't have to be top-end but good quality for gaming) soundcard. My X-Fi eXtreme gamer lasted a good few years but died recently. Want to get a new one in before Guild Wars 2 lands.

Opinions welcome!

lol, I haven't bought a soundcard since Soundblaster 16 was released lol. Otherwise, the motherboard already has sound built into it.

[*goo]

Yeah this one does too, but it's pants. Want a proper sound card.

*Edit*

Instead of waiting for advice, I went ahead and ordered a Creative Recon3D Fatal1ty Pro card. Got it for £70, which seemed reasonable. Arrives Monday.

[Fijiandoce]

i think Cybertox has given up on trying to fix the error

[keefy]

Yeah this one does too, but it's pants. Want a proper sound card.

*Edit*

Instead of waiting for advice, I went ahead and ordered a Creative Recon3D Fatal1ty Pro card. Got it for £70, which seemed reasonable. Arrives Monday.

Whats the sound quality like? I have an Extreme Music since 2005 which sounds alot better than any onboard motherboards I have used since then.

[*goo]

It's awesome, especially in comparison to the previous onboard nonsense I was using.

Now want to get a good set of headphones, Lol.


Obligatory Tapatalk Signature

[Cybertox]

i think Cybertox has given up on trying to fix the error

I fixed the framework issue by installing anti malware-bytes and then scanning the whole computer for corrupted data and viruses. The programm detected 74 infected files and after removing them the start up framework issue disappeared. So running that programm fixed the issue.

Thank you for your effort, even though you werent able to help me fix the issue.

[Fijiandoce]

I fixed the framework issue by installing anti malware-bytes and then scanning the whole computer for corrupted data and viruses. The programm detected 74 infected files and after removing them the start up framework issue disappeared. So running that programm fixed the issue.

Thank you for your effort, even though you werent able to help me fix the issue.

i said virus at the very start.
i was under the assumption you had Antivirus installed though, i do apologise for this.

glad you got around to fixing it though. errors are a pain, especially at startup.

[*goo]

Anyone ever had issues with Steam Cloud? Had to reinstall my PC the other day and lost my local saves for every game.

Want to play Skyrim but the Cloud won't download the saves at all. Have emailed support and am waiting for an answer but worst case, I lose a 75 hour save. Sad times.

[keefy]

I dont think Skyrim saves to the cloud.

[*goo]

It does, even reports I'm using 45.xx of 100Mb.

[Fijiandoce]

anyone know if there is a fix for this?

visiting wikipedia on my laptop sends my processor all the way to 100%. whats more, i can't use that tab for some period of time.
its only wikipedia that does this
after some time i will be allowed to view the wiki pages and the CPU will return to normal.

note:
both cores go from 4-7% all the way to 100% on both cores.

it does affect the other tabs (naturally) as the processor is preoccupied with doing something on the wikipedia pages.

im using chrome. adblock and ubuntu scroll bars is all the extensions i got. windows 7 64bit also. everything is up to date

[keefy]

Have you tried disabling the addons to see if it helps?