Problems with Vita's launch in Japan

[The Black Wolf]

http://vita.ign.com/articles/121/1215139p1.html

A notice to PlayStation Vita customers

Recently, we have received many inquiries via the PlayStation Vita Information Center as well as through normal channels. Depending on time, it may continue to be difficult to contact us over the phone. We're sorry to have caused such an inconvenience.

As for inquiries regarding the PlayStation Vita, we have tried to make its operation as easy as possible. We've prepared a Q&A below, so before you contact us please consult it.

[Q&A for issues frequently encountered by customers]

The power cuts out
Freezing in mid-operation
Cannot connect data service
Cannot register a PSN account at the initialization screen

Well, it is launch and it's not going to be flawless. However, what if these problems aren't resolved by the time the Vita hits the states?

[Acid Snake]

I figured something like this was going to happen.

[Lethal_NFS]

2 months is plenty of time to work out the kinks. This technology is nothing new. There are reasons why they did not do a world wide launch.

[floetry]

2 months is plenty of time to work out the kinks. This technology is nothing new. There are reasons why they did not do a world wide launch.

no its not

[floetry]

I meant to post this

[Cybertox]

I knew that vita will fail hard. Never been a fan of Sonys mobile devices.

[floetry]

Launches don't go exactly go smooth. Its too early to say if it will fail. After hearing half of the people who purchased PSV wifi made my heart feel a little better. I almost felt guilty for not lol.

[DarkVincent07]

hopefully these problems aren't TOO widespread. Its too early to tell really


Even so, i hope some of these can at least be addressed for the rest of the world's release. If not, make sure to buy extended warranty!!!

[syciprider]

Not to sound like a fanboy or anything but a little critical thinking can help. All this doom and gloom are based on two youtube videos and some unverified reports which IGN acknowledged in their article.

[dc89]

Two YouTube videos? Well here are 4 I found in a few minutes:

http://www.youtube.com/watch?v=zch9iEf2vSk
http://www.youtube.com/watch?v=upKSRlaN8is
http://www.youtube.com/watch?v=TerK5Ijs8RU
http://www.youtube.com/watch?v=JxtuFQRgTI8

You can search for more using "PlayStation Vita エラー＆フリーズ"

Kotaku also have a little article on this.

Whenever new hardware launches, whatever it is, there are problems. The PS Vita is new hardware, and while I haven't experienced any hardware issues, others have. These are some of them.
According to YouTube videos, there are some machines experiencing lock-ups and freezing. One error appears to occur during the
System Update, which then freezes. Another issue seems to be a non-responsive touch screen. It's still early in the hardware's launch cycle, so it's difficult to discern how widespread the issue is. Pro-gamer Kiryu Tsukimiya tweeted that he soon experienced it.

When the PS Vita freezes, the hardware apparently will not shutdown. A writer at Japanese news site Rocket News experienced that issue during Shin Sangoku Musou Next online play.


When the machine is in its regular operational state, if you press the power button, the Vita should shutdown. If it does not shutdown then, Sony's PS Vita help page said to try the following: keep holding the power button for 20 seconds until the front screen goes dark. Then, press the power button for five seconds to turn it back on. That apparently should work, and according to the Rocket News writer, it powered down his Vita. However, he repeatedly experienced the bug while playing Shin Sangoku Musou Next online.

These aren't the only issues, though. Online, some PS Vita owners are also reporting that they cannot boot up their PS Vitas, even though the handhelds have a full charge. There could be an explanation for this, and Rocket News has a walkthrough, that consists of questions to determine if the PS Vita owner held down the power button long enough or if the handheld is simply in standby mode.


I'd imagine these sort of issues would be handled by the time the Vita launches in the West in Feb. 2012. One of the more worrying issues, however, is the possibility of screen "stains" or "spots" on the OLED display. One Japanese PS Vita owner uploaded photos of his Vita screen, which supposedly shows display screen issues.


Oh, the joys of launching new hardware and being an early adopter. That's what system updates and hardware upgrades are for—fixing.

http://kotaku.com/5869239/ps-vita-fr...sues/gallery/1

The bit I bolded is pretty nasty! How can you fix the issue via software update if the unit freezes when software updating?!

Let's hope it's all clear by February.

[F34R]

Yikes, some nasty bugs being reported. Hopefully they aren't too widespread and Sony can remedy them before Feb.

[Nitey]

I knew that vita will fail hard. Never been a fan of Sonys mobile devices.

Yeah, this thing is a fucking flop.

*brofist*

Yikes, some nasty bugs being reported. Hopefully they aren't too widespread and Sony can remedy them before Feb.

Agreed. Sucks for those who suffered from it, but by in large it seems like a decent launch for a new platform. Should be all fixed by the time it's out here

Like Lethal mentioned, 2 months should be enough time to iron things out. Kinda feel bad for the Japanese, it's like their being used as guinea pigs =p

Edit: Also, I was reading the Neogaf Vita thread last night and someone posted a battery test and stated that the system lasted for 4 hours 20something minutes with everything on max and wifi on, that seems pretty good to me

I kinda remember Sony stating the battery would last 3-5 hours with brightness and things set to low

Interested to hear of other peoples experiences with the battery

[syciprider]

So we have 6 documented/reported problems out of 321,000 units sold. IOW, there are hundreds of thousands of Vita owners out there who experience no issues whatsoever. How was this a problematic launch?

[Nitey]

Because it is the internet. We just have to wait and see how wide-spread these problems are

[Gaddes]

Oh noes! Vita's finished!!!111oneoneone

lol, All this doom and gloom already.

[AaronSOLDIER]

Sony issues apology and software update for first batch of Vitas (video)

By Terrence O'Brien posted Dec 19th 2011 3:28PM

The PlayStation Vita has just barely hit the market in Japan, and it's already off to a rocky start with consumers. Only a matter of hours after the first unit was sold, users started complaining of software bugs, unresponsive touchscreens and complete system freezes. It's actually quite normal for new consoles to have a rough first few days with their new owners, but the speed at which it went from a few folks complaining of poor performance to a firestorm of furious customers flooding Twitter was quite surprising. Strangely enough, Sony must have been aware that some of these issues still lurked inside their latest portable gaming hardware, as the company has already issued a public apology and a software update. Hopefully most of the kinks will be worked out by the time the handheld hits stateside -- we're not sure how forgiving American gamers will be when faced with the lag you can see in the video after the break.

[Thanks, Rodney]

Seems to have been updated already. This is why I never buy consoles at launch, they always have problems. PS3, PS2, PSP, 360, 3DS etc.

[Wasib]

Sony making negative headlines again this year?

No surprise there then.

Well that's the PlayStation and Sony brand damaged a little more I guess.

Weakening brand = weakening sales and profits = less games and services for us.

Sony cannot afford these headlines considering the position they currently are in (financially and strategically).

I see it has made BBC News also.

Very bad.

[YoungMullah88]

I knew that vita will fail hard. Never been a fan of Sonys mobile devices.

really and the thing launch on the 17th? well glad i didnt spend 250 plus tax on it then





DOOM'n'GLOOM Am Cry


damn you sony!!!

[Fon]

At least the Japanese get to test the hardware for us. We won't have to worry about these problems when it hits the west.

[tbx59]

There are lemons in everything, particularly when new: gaming, cars, printed material, etc, etc Will be interested in hearing how widespread they are

[Varsh]

Sony making negative headlines again this year?

No surprise there then.

Well that's the PlayStation and Sony brand damaged a little more I guess.

Weakening brand = weakening sales and profits = less games and services for us.

Sony cannot afford these headlines considering the position they currently are in (financially and strategically).

I see it has made BBC News also.

Very bad.

Do you believe everything you hear on the news and in the papers? The whole point of the news media outlet is to exacerbate things and they're doing this already. The worst over-reaction is on programmes like Watchdog, sure they inform the users and it's a good thing that they do, but they just go over the top sometimes and make it sound much worse than it actually is.

[Wasib]

Do you believe everything you hear on the news and in the papers? The whole point of the news media outlet is to exacerbate things and they're doing this already. The worst over-reaction is on programmes like Watchdog, sure they inform the users and it's a good thing that they do, but they just go over the top sometimes and make it sound much worse than it actually is.

It was enough for Sony to offer an apology. And more importantly something they could have done without - even if it does turn out to be a relatively small issue.

[The Black Wolf]

I knew that vita will fail hard. Never been a fan of Sonys mobile devices.

LMAO

Unlike you, the ps vita doesn't fail. It sold more units than the amount of change you'll make in a life time.

[Bhindi_Bhajji]

My nice shiny imported unit works flawlessly, not a single issue...it's awesome to say the least!

[F34R]

My nice shiny imported unit works flawlessly, not a single issue...it's awesome to say the least!

I'm fully of jelly right now.