Problems with Internet or PC, can anyone help? +Rep

**The Black Wolf** · 08-26-2012

I don't know much about internet and laptop issues, so can someone help me please?

I'm on a normal Asus laptop running Windows 7. I use Internet Explorer and Firefox.

So lately, my laptop has been freezing up a LOT. It freezes up the most when I watch videos on youtube or other sites. It also freezes up during applications and my webcam freezes up a tiny bit.

Now, I'm having internet connection problems. The wireless modem or device I use is fine, my 3DS and PS3 have no problems connecting to the wireless internet. With my laptop, on top of the internet signal bars, will appear this triangle shaped exclamation mark. When you put the mouse on it, it says "no internet access".

Also, in the past I made a thread about my printer on this wireless network. I took the advice in the thread and programmed my printer. It went back to not printing on wireless and I've reprogrammed it three more times and it still keeps going back to not printing on the network. So I'm still printing using USB.

I have no idea what the problem is, whether it's the internet or the devices I'm using.

Can anyone help me? I'll give rep to anyone who tries.

**keefy** · 08-26-2012

First I ould check to see if its malware causing the "freezes" and internet drop outs.
www.malwarebytes.org is a good free malware scanner.

(Someone on this forum had problems and tried all manner of things suggested and it turned out to be infected computer and malwarebytes removed them)

**The Black Wolf** · 08-26-2012

Okay, I did like you said and downloaded that Malware thing. It did find a bit of malware in the scan which has been removed. I ran a quick scan, should I have ran the full scan or is quick scan enough?

I'm running a virus scan right now too.

**Royals** · 08-26-2012

Originally Posted by The Black Wolf

Okay, I did like you said and downloaded that Malware thing. It did find a bit of malware in the scan which has been removed. I ran a quick scan, should I have ran the full scan or is quick scan enough?

I'm running a virus scan right now too.

It's probably malware like Keefy said. I would run malwarebytes on a full scan now even though it may take a while. And also I would recommend to only use Firefox, instead of internet explorer.

**Fenix** · 08-26-2012

Firefox is slow and annoying, I've recently (5 hours ago) switched to chrome and every issue I had in FF (mostly slow loading of some pages, like PSU) is gone. Completely. o.O

**Royals** · 08-26-2012

Originally Posted by Fenix

Firefox is slow and annoying, I've recently (5 hours ago) switched to chrome and every issue I had in FF (mostly slow loading of some pages, like PSU) is gone. Completely. o.O

Yeah I meant pretty much use ANY browser besides IE lol.

**keefy** · 08-26-2012

The ads on this site make webbrowser lag hence why I use noscript and adblock.

**The Black Wolf** · 08-27-2012

So I ran a full malware scan and a virus scan. Nothing else was found and I'm not having problems with the internet anymore.

I wish I could figure out what's going on with my printer, but just getting advice for this is great! Rep to the people who replied.

Last but not least, Thank you.

**keefy** · 08-27-2012

The network printer could be a firewall or port forward issue.

**Tyrannicide** · 08-27-2012

If you are going to use Firefox, at least get these two extensions..it will help with browsing. Speeds up loading times and removes all the garbage.

Adblock Plus
Fasterfox

Also, what Antivirus program are you using? It is is AVG then god help you son..My bro had AVG and it just bogged everything down, all kinds of browser addons for it and everything. If you can, go Avast,

Grab CCleaner too while you are at it.

**The Black Wolf** · 08-27-2012

Originally Posted by keefy

The network printer could be a firewall or port forward issue.

How do I correct that?

I'm using Microsoft Security Essentials as a anti virus program. What does CCleaner do?

**Blacksite** · 08-27-2012

I think CCleaner removes temporary and old internet/registry files.

I had another program that did something similar but stopped using it as I heard doing it too much could slow down your computer. I haven't had any problems since so I don't think it's absolutely necessary.

All you really need is an antivirus program like avast! and some plug-ins (AdBlock Plus) for your browser (either Firefox or Chrome).

Auslogics Disk Defrag and Revo Uninstaller are also handy applications to use if you ever feel like freeing up space on your PC.

**F34R** · 08-27-2012

ccleaner -

http://www.piriform.com/ccleaner/features

There ya go.

**Tyrannicide** · 08-28-2012

Yea, CCleaner is also great for fixing and cleaning up your registry files! For some reason every month I fix my parent's comp and shit is just messed up and all they do is email and some very light web browsing...

**The Black Wolf** · 08-28-2012

Guys, I have bad news. Even after removing the malware, it's still disconnecting. Windows Diagnostics keeps saying something about a "gateway" and it keeps saying the connection between the laptop and modem is broken. That doesn't make sense, it's wireless connection.

**keefy** · 08-28-2012

Try changing the wireless channel of the router, a neighbours network may be causing the disconnects.
Not a fan of Ccleaner for "fixing" registry if you use the auto mode it can remove reistry keys that are needed and thus cause some programs to not function unless you reinstall them it happened to me a few times in the past also cleaning the registry is not necessary to speed up your computer.

**The Black Wolf** · 08-28-2012

Originally Posted by keefy

Try changing the wireless channel of the router, a neighbours network may be causing the disconnects.
Not a fan of Ccleaner for "fixing" registry if you use the auto mode it can remove reistry keys that are needed and thus cause some programs ot not function unless oyu rinstall them happeened to me a few times int he past also cleanign the registry is not necessary to speed up your computer.

I don't know how to change the channel, but I will call my service provider and we'll get it done.

You say the neighbor's network could be causing it, is it possible they're stealing internet? How could their network be causing it, if you don't mind explaining it.

**F34R** · 08-28-2012

Just go into the router via your browser...

Tell me the brand name and model number, all located on the router, and I'll get you there.

**Cybertox** · 08-28-2012

Try updating applications like adobe flash or html apps etc. I think the issue is more in internet applications than in the internet modem (router) or connection.

**keefy** · 08-28-2012

Alot of routers use 192.168.1.1 as their admin page

**The Black Wolf** · 08-28-2012

Originally Posted by F34R

Just go into the router via your browser...

Tell me the brand name and model number, all located on the router, and I'll get you there.

Thank you for the offer.

I had intentions to contact them today but I fell asleep after I got out of class.

I'll contact them tomorrow. Let me see what Metrocast says. It could be something on their end.

**The Black Wolf** · 08-29-2012

My internet isn't messing up any more.

Oh yeah, last question, how do I correct the firewall or port issue with the printer?

**The Black Wolf** · 08-31-2012

To close this thread out, I found out what the problem was.

My computer was set to screen saver after a certain amount of time and along with it was disconnecting from the internet. I changed the screen saver thingy to "Never". Problem fixed.

Thank you guys!