I purchased 2 x $50 PSN cards for my kids for Christmas from EB games, they had run out of the plastic cards and only had the thin cardboard style left, the cashier said be careful when you scratch off the back as some the codes have been peeling off. I ended up with one scratching off fine and the other missing 2 letters. I made a call to Sony, but was informed that the whole department that handles this section is closed for another 2 days, then they will send me an email that I need reply to with a photo of the card. After another week of so they should be back to me.
Firstly why would you close a whole department for 3 days in total. Secondly when I asked to speak to his team leader, he told me that no team leaders were in today, and it would take 2 days for one of them to get back to me also, then he tells me he can put me through to someone else, but instead hangs up on me.
Then just to really make my blood boil, five minutes later I get an automated call from Sony wanting me to do a customer satisfaction survey.
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Thread: Not happy with sony support
Not happy with sony support
I would have definitely done the customer survey thing.
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