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  1. #1
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    Not happy with sony support

    I purchased 2 x $50 PSN cards for my kids for Christmas from EB games, they had run out of the plastic cards and only had the thin cardboard style left, the cashier said be careful when you scratch off the back as some the codes have been peeling off. I ended up with one scratching off fine and the other missing 2 letters. I made a call to Sony, but was informed that the whole department that handles this section is closed for another 2 days, then they will send me an email that I need reply to with a photo of the card. After another week of so they should be back to me.
    Firstly why would you close a whole department for 3 days in total. Secondly when I asked to speak to his team leader, he told me that no team leaders were in today, and it would take 2 days for one of them to get back to me also, then he tells me he can put me through to someone else, but instead hangs up on me.
    Then just to really make my blood boil, five minutes later I get an automated call from Sony wanting me to do a customer satisfaction survey.



  2. #2
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    I would have definitely done the customer survey thing.


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  3. #3
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    Quote Originally Posted by chrisw26308 View Post
    I would have definitely done the customer survey thing.


    Sent from my SPH-L720 using Tapatalk
    Lol, yeah I did.



  4. #4
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    Are Sony hurting today
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  5. #5
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    Quote Originally Posted by Duffman1986 View Post
    Are Sony hurting today
    Yeah yeah,I know they aren't worried about 1 complaint, Just posses me off that my boy has to wait a week or so to use something I paid for a couple of months ago.



  6. #6
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    No sorry mate I meant did you give them a bollocking?
    PSN ID: Duffman19864

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  7. #7
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    Quote Originally Posted by Duffman1986 View Post
    No sorry mate I meant did you give them a bollocking?
    No worries, I thought you were being sarcastic, I normally would rip into them, but I don't think it's going to get me too far with this lot, they just don't seem to be bothered at all.



  8. #8
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    That's a shame, hope you get it sorted eventually, especially as it's for the kids!
    PSN ID: Duffman19864

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  9. #9
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    Finally got it to work, through a process of elimination and after getting 3 of our accounts banned from entering any codes for 24hrs,lol. I could see faint parts of each missing letter, which let me narrow it down to a limited amount of possibilities.



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