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  1. #1
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    I think theirs something wrong with ps4?

    Ok so I got the ps4 on launch day haven't had any problems with it the first month. Now the last 2 weeks to a month it's not turning off proper. Every time I'm watching netfliex and turn it off it freezes and the white light keeps flashing at one stage I left it for 3 hours like that. So I held the power button for to reset it which it did. This has happened about 5 - 10 times. Has this happened to anyone else on here wats the problem ?

  2. #2
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    Does it happen only when you're turning off the system while Netflix is open, or does it happen while playing games as well? Also are you trying to turn off the system or have it enter standby mode?

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    i think there's something wrong with the thread title.

    yeah, i'd be a little concerned. however, stuff like this happened on the PS3. i would keep an eye out for it, if it persists, call Sony...if it still persists, call them again and try to get a replacement or get it fixed.

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    I've had a couple problems with mine but called sony about it. It seems like they have some software bugs they are trying to iron out. Hopefully the next firmware update does this.

    If I were you I would call them though 18003457669 just in case. Also, it has a year warranty on it so no worries.

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    Take it back for warranty. It has got plenty left.

    Last edited by keefy; 01-23-2014 at 15:31.

  6. #6
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    Does this only happen after watching Netflix?

    I'm inclined to think there is something wrong with the app. On mine I have it streaming in "standard" but it looks like complete $#@!, and when I turned it to "high" quality the thing hard froze my PS4 and required me to hold the power button for 15+ seconds. I've NEVER had an issue with the netflix app before on PS3 and this was the first time I ever had problems with my PS4.

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  7. #7
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    now that i think about it, yes, my PS3 had been freezing on Netflix a few months ago. so you might be right about that. it is across the board it seems.

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    One time I was watching live with Playstation and turned off the console by holding in the button on the machine.

    I went to turn it on and had no video. I switched cables and tried different inputs and could not get video back. I called Sony the next morning and of course they walked me through some steps but long story short it started working again. I don't know what happened there but I haven't had a problem since.

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    what did they tell you to do? i'm curious as this is an odd problem and they should not know how to specifically fix it, but maybe gave you a general fix. they may have told you to reset your resolution and to set it back to 1080p again. i assume. where you had to hold down the power button on PS3 to reset it.

  10. #10
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    Hmm.. I've not had a single problem with the PS4 yet. used Netflix last night for a few movies.




  11. #11
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    They didn't do anything to fix the problem, they just ask me to hook it up to run through steps. It worked. Maybe it got stuck on some weird setting because the console does have power even when unplugged. You can hit the power button 2 or 3 times when it's unplugged and it will beep like it's coming on. Maybe it just needed to drain completely and reset but I tried everything and it would not come back that night. The next morning it fired right up.

    My symptoms were u could hear it boot and it had audio just no video. Anyway I made the call so they know it was an issue and is on record. I did the same thing with vita a few months in and they replaced it free well after the warranty was up.

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    can't say if they're software or hardware issues. i would assume they were software and you hope they were too lol.

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  14. #14
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    I think it's app issues. Netflix is the only thing so far giving me problems. Every time I lose my connection, instead of booting out of Netflix, the PS4 freezes. I have to do a hard reboot each time.


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    Its definitely an app issue as I have experienced something similar while using Netflix as well.

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  16. #16
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    Thanks for the Reply's as I was starting to get worried about it, yes it happens when I am shutting down the playstation, only happens when I'm using netfliex but I will play ps4 later for a while and try turning it on and off a few times during gameplay and see if it happens.

    And I'm aware it's spelt there and not their I was on my ipad and auto spell changed it

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    Call Sony, have it returned for anew one.
    Better it happens now then after the years warranty is up.

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