Double Charge?

[hockeydude30]

Hey I was looking at my bank account online and I noticed that Sony charged me twice for games. I tried to buy the games but it gave me an error so I did it again and it gave me another error and I still can't download them because its says I didn't buy them but they charged me twice? Should I call someone?

[Clover09]

Yes you should call Coustomer service.

[hockeydude30]

What just the SECA number in the manual?

[dannyphantom105]

if u gave them an email on your billing information, they should send u an email confirming your purchase. If they did that, the email has ur recipt so u can prove to sony that u bought it. I would definitely call sony. Yea, its probably just teh SCEA number in ur manual, and listen for a customer service option.

[hockeydude30]

See thats the thing I never even got an email from them saying funds have been added to your wallet or that I have bought a game, they just kind of took my money and left....

[Thorzilla]

Then probably you put the wrong adress to your PSN. As everyone said, call customer service:

@us.Playstation.com

Sony Computer Entertainment America
M-SAT 6:00 a.m. - 8:00 p.m. PST
Sunday 7:00 a.m. 6:30 p.m
800-345-7669 (800-345-SONY)

[hockeydude30]

This is going real well they are telling me that I never bought it.
So after my 20 minute phone call they told me they couldn't do anything and I needed to talk to my bank, f*ck Sony, this is pissing me off.

[Thorzilla]

See? All you had to do was call^^

[hockeydude30]

Your kidding me right??? I am 30 dollars down and they aren't going to do shi* about it.

[Minnzy]

Your kidding me right??? I am 30 dollars down and they aren't going to do shi* about it.

If money was taken and you have proof(bank statement etc) then you CAN get your money back, I have recently joined a new ISP and they GAVE me $60 and have no idea they did it(I don't plan on telling them either, Mistakes happen and the details may not be accessible to the customer service operater you talked to, Once you have the proof money WAS taken ask to speak with somone higher up if the person you're talking to has no idea what you're talking about

Sorry if that is hard to understand, I haven't slept much

[Sir_Auron83]

Just keep buying it. Over and over till it costs you thousands of dollars. Then go to court.

[Draco]

This is going real well they are telling me that I never bought it.
So after my 20 minute phone call they told me they couldn't do anything and I needed to talk to my bank, f*ck Sony, this is pissing me off.

I wouldn't get so bent out of shape about it. Seriously if the money was taken out and you did not get the product you'll get your money back.

1. You may have to wait a few days to see if its an account error that fixes itself. I use banking online like many people and once had a store charge me twice. I was gonna call but waited three days and it fixed itself, gave me the second charge back and only took the original amount (Items were purchased at the store tho).

2. Get ahold of your bank and ensure the funds were removed, get time and date and exact total. Get a printout out of this, either via your bank or off your online bank statement.

3. Call Sony back and explain your case - if they advise nothing you can do ask for another higher up person - again explaining that you've obtained the above information and still received no product.

4. If all else fails advise them you'll take them to Small Claims Court (if your U.S. Resident) and contact an attorney or do it yourself.

Good luck with it. But saying "F*ck Sony" isn't going to get you anywhere but more pissed off and less patient. **** happens sometimes, just gotta do whats necessary to fix it.

[rockdr80]

Maybe your store works a bit different than mine but I had to first purchase a fixed amount of credit for the psn, then I could use that credit to buy games, so there would only be one transaction on your credit card. Is there another way to use your credit card on a per game basis ?