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PS4 broken HDMI - troubleshooting and tips to fix the issue

15 November 2013

With reports that HDMI output is not working correctly on some PS4 models, we’ve put together a few troubleshooting tips that you can follow to try and get it up and running.

1. Reset the video output on your PS4

Unplug your PS4 and your television
Connect the HDMI cable to the HDMI out port on the PS4
Connect the other end of the HDMI cable to the HDMI input on your television
Plug in the PS4 and the television
Turn on the PS4
The PS4 should automatically detect your set-up. If not, go to step 2.

2. Adjust settings

Try plugging your PS4 into another screen so you can access the menu system
From the menu system, go to SETTINGS and then choose Sound and Screen
Choose Video Output settings
You can configure the set up for your display here based on your monitor, choosing from the likes of TV size and resolution
Now go back to your preferred display and try it out.

3. Replace the HDMI cable

Try a better quality HDMI cable. The default PS4 cable isn't great.

4. Flashing/pulsing blue light?

You may have a hardware error. Unplug and try again. If the problem persists, contact Sony customer support or follow these tips.


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