Is there an option to claim a a refund?

33x

Super Carlton
Staff member
Dec 26, 2007
14,793
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SW London
#1
So, i was pursuing the store and clicked on that horror game (outlast) next thing i know its added to my q and downloading? So im like huh? There was no option to buy or confirm or anything.......so then i see my balance has been deducted.........can anyone let me know if there is an email or a way to claim a refund as i at no point did anything come up to say i was buying or about to buy this game......i know its only £6, but still.....
 

33x

Super Carlton
Staff member
Dec 26, 2007
14,793
52
0
40
SW London
#2
Actually, ive just seen whats happened, they took a months fee from me for plus without my authorization on the 11/01/14 when the free 2 week trial ran out....i dont remember seeing anything that would allow that to happen when i took the trial....how can i stop this happening again?
 

Lethal

Administrator
Staff member
Nov 14, 2007
14,974
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#3
You need to turn off the auto funding crap in your profile. When you add a credit or debit card, you need to uncheck that option. This will prevent anything from auto paying.

[video=youtube;hOPiNwDWasY]http://www.youtube.com/watch?v=hOPiNwDWasY[/video]
 

sainraja

Forum Sage
Jun 16, 2006
8,715
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www.hussainraja.com
#4
This type of thing is pretty common. You always have to OPT-OUT. If you sign up for a trial (XBL or PS+), it will renew unless you tell them not to.

You can call and make your case. You may be able to get a refund....but you should have read the fine print because they really don't have to give a refund in this scenario.
 

33x

Super Carlton
Staff member
Dec 26, 2007
14,793
52
0
40
SW London
#5
[QUOTE="Lethal, post: 6298432]You need to turn off the auto funding crap in your profile. When you add a credit or debit card, you need to uncheck that option. This will prevent anything from auto paying.

[video=youtube;hOPiNwDWasY]http://www.youtube.com/watch?v=hOPiNwDWasY[/video][/QUOTE]

Cheers Bro, i just seen this, little too late now but oh well!