My Xbox360 just broke :(

desolationw

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Feb 27, 2008
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#1
Ok, i was playing MW2 and the colours messed up. Switched it off for 5 minutes. When i switched it back on there was sound but no picture.

Read on the internet that this is a pretty common problem. Appears the graphics chip has failed. Now i am not receiving an on screen E74 error but i would assume this is because i cannot get a picture.

According to MS the E74 error is General Hardware Failure which i have.

The manufacturing date is 2007, April i think. I read somewhere that older Xbox 360's the E74 error can include a black screen instead of a message which i am getting.

I am wile confused about this. Any help is much appreciated.
 

k.cuthbertson

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Nov 25, 2008
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#3
And you're suprised?? lol I only kid..but you had to know the chances were pretty good it was gonna. But ya if it was made in `07 you should be good with the warranty.
 

mynd

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May 3, 2006
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#4
[QUOTE="desolationw, post: 0]Ok, i was playing MW2 and the colours messed up. Switched it off for 5 minutes. When i switched it back on there was sound but no picture.

Read on the internet that this is a pretty common problem. Appears the graphics chip has failed. Now i am not receiving an on screen E74 error but i would assume this is because i cannot get a picture.

According to MS the E74 error is General Hardware Failure which i have.

The manufacturing date is 2007, April i think. I read somewhere that older Xbox 360's the E74 error can include a black screen instead of a message which i am getting.

I am wile confused about this. Any help is much appreciated.[/quote]

Connected via componant? Or HDMI?

If its componant:
Make sure your switch on the video lead is fully on either HDTV or standard TV.


This one:


Also try this:
You may need to reset the video settings.

To do so, as the console starts, press and hold the Y button, and then pull the right trigger at the same time. This causes the Xbox Dashboard to reset the display settings to the default settings and then automatically restarts the console. So it's OK when the Xbox 360 console restarts
 

desolationw

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Feb 27, 2008
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#6
It's plugged in by HDMI. Nothing has changed around it in over a month. I tested the component lead last night and had the same problem, audio but no video.

I don't know if MS will cover it since i do not get any red rings or the E74 error message.

Anyway, ordered a new arcade. Gona check a few more things and probably take it apart myself and replace the thermal paste which can fix it apparently. A friend of a friend had the same problem and took his apart and replaced thermal paste which fixed it so i am willing to give it a go instead of paying £100 to MS. This way i am paying £120 for an updated console with a 1 year warranty.

And of course i am not surprised! I'm just one of those people that lives in the 'it'll never happen to me' bubble. :D
 

mynd

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May 3, 2006
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#7
[QUOTE="desolationw, post: 0]It's plugged in by HDMI. Nothing has changed around it in over a month. I tested the component lead last night and had the same problem, audio but no video.

I don't know if MS will cover it since i do not get any red rings or the E74 error message.

Anyway, ordered a new arcade. Gona check a few more things and probably take it apart myself and replace the thermal paste which can fix it apparently. A friend of a friend had the same problem and took his apart and replaced thermal paste which fixed it so i am willing to give it a go instead of paying £100 to MS. This way i am paying £120 for an updated console with a 1 year warranty.

And of course i am not surprised! I'm just one of those people that lives in the 'it'll never happen to me' bubble. :D[/quote]

Do the towel trick, that may even fix it, but will definatley RROD it.
 

desolationw

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Feb 27, 2008
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#8
[QUOTE="mynd, post: 0]Do the towel trick, that may even fix it, but will definatley RROD it.[/quote]

lol, as I am posting this reply...

New one arrives tomorrow. If this old one doesn't work shortly, I will take time next week to properly dismantle it and reapply paste.
 

mynd

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#9
[QUOTE="desolationw, post: 0]lol, as I am posting this reply...

New one arrives tomorrow. If this old one doesn't work shortly, I will take time next week to properly dismantle it and reapply paste.[/quote]

By overheating it, you will do 2 things:
1: get the paste thats on it to spread it's self about some more.
2: Any contacts that are dry solder joints will be force either into place, or completly out of place once the machine cools down. Either way you'll get a result.

I would not recommend opening it unitll youve tried this option. Once you open it your voiding any warranty you would get from the RROD. Towel it first, do the paste thing as a last resort.
 

desolationw

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Feb 27, 2008
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#10
[QUOTE="mynd, post: 0]By overheating it, you will do 2 things:
1: get the paste thats on it to spread it's self about some more.
2: Any contacts that are dry solder joints will be force either into place, or completly out of place once the machine cools down. Either way you'll get a result.

I would not recommend opening it unitll youve tried this option. Once you open it your voiding any warranty you would get from the RROD. Towel it first, do the paste thing as a last resort.[/quote]

Wow, it worked... but only for half an hour.

I've already voided the warranty on it earlier when I took it apart for a nosey but i'm not that bothered about it. The standard warranty had run out and i would have needed an E74 error for the extended one.

So i am now of the opinion that new thermal paste will solve the problem. The towel trick works, i just couldn't be bothered doing it again.
 

Cuguy

Elite Sage
Mar 9, 2007
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#11
[QUOTE="desolationw, post: 0]Wow, it worked... but only for half an hour.

I've already voided the warranty on it earlier when I took it apart for a nosey but i'm not that bothered about it. The standard warranty had run out and i would have needed an E74 error for the extended one.

So i am now of the opinion that new thermal paste will solve the problem. The towel trick works, i just couldn't be bothered doing it again.[/quote]

I did a 20 dollar repair kit from Ebay... it had cleaner to remove the old thermal paste, new thermal paste, new hardware, and new brackets to hold the cooling fins in place.

All said and done, it took about two hours to get the job done.

That was months ago and now my system works like a charm.

Every time I see a thread like this, I like to give my 2 cents that the repair kits work, and are a cheap option for those out of warranty.
 

mynd

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May 3, 2006
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#12
[QUOTE="desolationw, post: 0]Wow, it worked... but only for half an hour.

I've already voided the warranty on it earlier when I took it apart for a nosey but i'm not that bothered about it. The standard warranty had run out and i would have needed an E74 error for the extended one.

So i am now of the opinion that new thermal paste will solve the problem. The towel trick works, i just couldn't be bothered doing it again.[/quote]

Sounds like a dry solder joint to be honest, but give the past a go.
In terms of warranty, no you didnt need an E74, either 3 red rings or E74 would have done the trick. Both are covered for 3 years,
 

desolationw

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[QUOTE="mynd, post: 0]Sounds like a dry solder joint to be honest, but give the past a go.
In terms of warranty, no you didnt need an E74, either 3 red rings or E74 would have done the trick. Both are covered for 3 years,[/quote]

Aw well that's good to know for next time.

I've done the towel trick twice now. Left it on for around 20 minutes both times then off to cool down for about 20 minutes and it has worked both times. This time though when the colours started messing up i didn't switch it straight off, just kept playing on and it was weird. It would fix itself for a minute then break, then 5 minutes then break, then break for 2 seconds and work, all randomly if you get my drift. I could play fine because it isn't a complete change of colours, it is pastel-esque.

Also i have a ps3 but it doesn't get played much anymore.
 

mynd

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[QUOTE="Vulgotha, post: 0]Mine died today. 120$ USD to get a new one.


I'm so angry right now I cannot form words.[/quote]

Thats not good. RROD?
 

Vulgotha

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Jan 6, 2007
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#18
Nope. My first died due to RROD, there is apparently a new problem plaguing 360's where it freezes at start up and refuses to run. Yet will remain "On" and you can operate the disc drive. Another hardware issue they told me.

Microsoft informed that if it was doing this it most definitely needs a repair, as it was listed alongside the "Red Rings" issue.

Wonderful.

They were kind enough to tell me that a repair "Only costs 99$" but that "With tax it's about 120$". Glorified sales pitch at a funeral.

Two units.

That's two more units than should have died.
 

Shrinnan

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May 24, 2005
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[QUOTE="Vulgotha, post: 0]Nope. My first died due to RROD, there is apparently a new problem plaguing 360's where it freezes at start up and refuses to run. Yet will remain "On" and you can operate the disc drive. Another hardware issue they told me.

Microsoft informed that if it was doing this it most definitely needs a repair, as it was listed alongside the "Red Rings" issue.

Wonderful.

They were kind enough to tell me that a repair "Only costs 99$" but that "With tax it's about 120$". Glorified sales pitch at a funeral.

Two units.

That's two more units than should have died.[/quote]

Oh, wow. That stinks. Is this a new issue, or is this an unseen issue with older 360s that has now come to light? In other words: How long have you had your 360? I also recommend anyone who doesn't have a 360 to get one at Best Buy with their $100 warranty (if the 360 breaks, they'll let you just take a new one from off the shelf - the other awesome part of this warranty is that if you bought a 360 for $450, and when you come to claim the warranty and that particular 360 is now $250, they'll give you the difference in cash so you'll make a $200 "profit." At least that's how Best Buy handles my warranty, I assume it's the same at all Best Buy locations.

I believe I'm on my 4th 360 now - my first one died to RROD and then Microsoft sent me another one and that one died as well, then Microsoft wanted me to pay them a repair fee and that's when I decided I was going to buy an Elite at Best Buy under their warranty - with that, my 360 at Best Buy ended up RROD but luckily I got $100 back that I used to pay for another warranty for my current 360. I believe the warranty is a 2 year warranty which seems to be the typical life span for 360 units. :/

If you can help it, I really recommend not paying Microsoft anything for repairs - the one they ended up sending me had the shortest life span of all my 360s but luckily that's when my first 360 was under the RROD coverage (the one Microsoft sent me ended up dying no more than half a year after the RROD warranty coverage ended).
 

mynd

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#21
[QUOTE="Vulgotha, post: 0]Nope. My first died due to RROD, there is apparently a new problem plaguing 360's where it freezes at start up and refuses to run. Yet will remain "On" and you can operate the disc drive. Another hardware issue they told me.

Microsoft informed that if it was doing this it most definitely needs a repair, as it was listed alongside the "Red Rings" issue.

Wonderful.

They were kind enough to tell me that a repair "Only costs 99$" but that "With tax it's about 120$". Glorified sales pitch at a funeral.

Two units.

That's two more units than should have died.[/quote]

That sucks, and yeah thats 2 more than you shouldve had died.
I'm count my blessing I've still got my original (fixed).
Oh crap I just cursed my self and with only 2 weeks till ME2..

I take it back I take it back....
 

carlosb

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Sep 19, 2007
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#22
[QUOTE="mynd, post: 0]That sucks, and yeah thats 2 more than you shouldve had died.
I'm count my blessing I've still got my original (fixed).
Oh crap I just cursed my self and with only 2 weeks till ME2..

I take it back I take it back....[/quote]

Too late.

 

Shrinnan

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May 24, 2005
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#23
[QUOTE="Vulgotha, post: 0]=/ little late now.. I probably should've done that..[/quote]

Like I said, if you ever get the chance, that option is always there. I just hate giving Microsoft money that I shouldn't have to give and I found that I would rather give Best Buy my money for a warranty than Microsoft (even though it would require me to buy a totally brand new 360). I'm not sure what the cheapest 360 is, but if it's close to the $120 that Microsoft wants then I would go for the cheap 360 and the warranty from Best Buy (although I forgot that's technically a $100 warranty but it does last two years and getting a new 360 is relatively hassle free).

Either way, I wish you the best of luck dealing with Microsoft. You could try to ask for a manager and tell them your dilemma (and how you pay for a piece of hardware and expect that hardware to work). You never know, it may work and they may fix it for free.
 

georaldc

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May 18, 2006
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#24
[QUOTE="Vulgotha, post: 0]Nope. My first died due to RROD, there is apparently a new problem plaguing 360's where it freezes at start up and refuses to run. Yet will remain "On" and you can operate the disc drive. Another hardware issue they told me.[/quote]

Ours does that on our 3rd 360. Shuffles between freezing and an e74 error. Heating it up then makes it work again for a few mins, freezes, then 3rl or sometimes e74. Depends on its mood I guess lol. Ah crap, guess I'll just wait for a new revision and skip the jaspers to be sure. Maybe get me a ps3 in the process first
 
S

SixAxisRumble

Guest
#25
After 3 360's dying and 1 PS3 im majorly pissed offf at how bad these consoles are!

NES,SNES,MEGADRIVE, Saturn & DREAMCAST were fine....once Sony entered the market that was the death of consoles with them failing all the time.
 

Staticneuron

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Feb 3, 2007
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#26
[QUOTE="SixAxisRumble, post: 0]After 3 360's dying and 1 PS3 im majorly pissed offf at how bad these consoles are!

NES,SNES,MEGADRIVE, Saturn & DREAMCAST were fine....once Sony entered the market that was the death of consoles with them failing all the time.[/quote]


I wouldn't say all the time. The firsy console to fail on me was the 360... before that thee worst thing that happened to me was that I burned out my starfox 64 cartridge (making graphics fuzzy) because I played it so much.

I knew people had issues with thier PS2's but I doubt it is as widespread as some would have you believe I know alot of gamers.. and I heard only one needed to clean his lense of his PS2 (somehow dust kept getting into his system. Other than that everyone had no issues.

It is most likely due to consoles getting more complicated. The more you push things with new tech, the higher the risk of them failing.
 
Oct 11, 2006
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#27
I had the exact same problem with my console after owning it for a year and a half. This isn't the same thing as the RROD. It's definitely the graphics card. I had a series of problems that finally ended in no picture ever (but you could still hear the Xbox loading sounds and what not when you started the console). The lead up to the complete failure was an occasional color distortion. I'd be playing a game and suddenly the screen colors looked all farked up. Later the problem evolved to showing only random horizontal lines of one or two colors moving around sporadically. Finally, I lost the picture completely. I got mine repaired by MS and haven't had a problem with the refurb (luckily). I don't think there's a lot you can do other than buy a broken Xbox off the net and use that one's card. If you got an RROD console, the graphics card is probably fine. An alternative would be to buy an arcade and put your HDD into it. Or you could just give up on the Xbox. If you do that, you'll probably want to destroy your HDD so no one can use your account/credit card.


[QUOTE="Shrinnan, post: 0]Oh, wow. That stinks. Is this a new issue, or is this an unseen issue with older 360s that has now come to light? In other words: How long have you had your 360? I also recommend anyone who doesn't have a 360 to get one at Best Buy with their $100 warranty (if the 360 breaks, they'll let you just take a new one from off the shelf - the other awesome part of this warranty is that if you bought a 360 for $450, and when you come to claim the warranty and that particular 360 is now $250, they'll give you the difference in cash so you'll make a $200 "profit." At least that's how Best Buy handles my warranty, I assume it's the same at all Best Buy locations.

I believe I'm on my 4th 360 now - my first one died to RROD and then Microsoft sent me another one and that one died as well, then Microsoft wanted me to pay them a repair fee and that's when I decided I was going to buy an Elite at Best Buy under their warranty - with that, my 360 at Best Buy ended up RROD but luckily I got $100 back that I used to pay for another warranty for my current 360. I believe the warranty is a 2 year warranty which seems to be the typical life span for 360 units. :/

If you can help it, I really recommend not paying Microsoft anything for repairs - the one they ended up sending me had the shortest life span of all my 360s but luckily that's when my first 360 was under the RROD coverage (the one Microsoft sent me ended up dying no more than half a year after the RROD warranty coverage ended).[/quote]

I guess you're not aware but they've changed their warranty. The warranty you're talking about is the Best Buy product replacement plan. They stopped selling that replacement plan sometime in the second half of last year. They now have the "geek squad black tie protection plan" which is a repair warranty. If the console breaks in the first year, you can still swap it for a new one on the shelf (they send your old one back under the warranty). If it's in the second year of the console's life, they send it to their repair center and you don't get the thing back for a few weeks. So basically, it's nice for the first year although you can get it repaired from MS (or Sony) for free that year anyway. So basically, you're paying for protection for the second year only. What's a smarter thing to do, pay for a repair before the console breaks or wait until it actually breaks and pay for it then? Obviously you're gambling that your console will break in year 2. It's a huge rip off now. They also don't refund the price difference under the new plan. Apparently they were tired of people taking their consoles back to "upgrade" them to newer sku's (and get price drops).
 

Shrinnan

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May 24, 2005
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#28
[QUOTE="Typical guy, post: 0]
I guess you're not aware but they've changed their warranty. The warranty you're talking about is the Best Buy product replacement plan. They stopped selling that replacement plan sometime in the second half of last year. They now have the "geek squad black tie protection plan" which is a repair warranty. If the console breaks in the first year, you can still swap it for a new one on the shelf (they send your old one back under the warranty). If it's in the second year of the console's life, they send it to their repair center and you don't get the thing back for a few weeks. So basically, it's nice for the first year although you can get it repaired from MS (or Sony) for free that year anyway. So basically, you're paying for protection for the second year only. What's a smarter thing to do, pay for a repair before the console breaks or wait until it actually breaks and pay for it then? Obviously you're gambling that your console will break in year 2. It's a huge rip off now. They also don't refund the price difference under the new plan. Apparently they were tired of people taking their consoles back to "upgrade" them to newer sku's (and get price drops).[/quote]

I was not aware of that - luckily, all my consoles (except for the Wii) are still under their original warranty (that I'm pretty sure they have to honor). After that, though, I won't be getting a Best Buy Black Tie Warranty (because I know how bad that warranty is from what people have told me).

I really don't like Best Buy, but that warranty was much better than any other retailer's. Now that they don't have that warranty, there is literally no reason for me to shop at Best Buy (I also don't like the fact that they sell their services to "install" a router or game console for a family who probably doesn't know how easy it is to do that).
 
Oct 11, 2006
2,384
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#29
[QUOTE="Shrinnan, post: 0]I was not aware of that - luckily, all my consoles (except for the Wii) are still under their original warranty (that I'm pretty sure they have to honor). After that, though, I won't be getting a Best Buy Black Tie Warranty (because I know how bad that warranty is from what people have told me).

I really don't like Best Buy, but that warranty was much better than any other retailer's. Now that they don't have that warranty, there is literally no reason for me to shop at Best Buy (I also don't like the fact that they sell their services to "install" a router or game console for a family who probably doesn't know how easy it is to do that).[/quote]

They'll still honor their old warranty if you have problems but after you redeem it in the second year, that will be it for the warranty. They will (of course) try to sell you another warranty on the new console. Also, since you have the old product replacement plan, you can still get your money back from the price drops. Just don't buy the black tie warranty they will try to sell you on the new one.

I rarely go to Best Buy. I only go there when I can get something obscenely cheap with their coupons (various games could be purchased for $5 each the last couple months).
 

Shrinnan

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May 24, 2005
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[QUOTE="Typical guy, post: 0]They'll still honor their old warranty if you have problems but after you redeem it in the second year, that will be it for the warranty. They will (of course) try to sell you another warranty on the new console. Also, since you have the old product replacement plan, you can still get your money back from the price drops. Just don't buy the black tie warranty they will try to sell you on the new one.[/quote]

Yea, if I have to redeem this warranty, I will get my new 360 with the money back for the price drop but I will NOT get the new Black Tie Warranty. Thanks for the advice as well, because I hate Best Buy as they typically try to rip people off (like charging people to come into their house and install game systems, routers, etc. - they price that at or around $50, that's ridiculous but they are playing off people's ignorance).

I rarely go to Best Buy. I only go there when I can get something obscenely cheap with their coupons (various games could be purchased for $5 each the last couple months).
I'll occasionally go there if there is a good deal - I did see 24 season 7 selling for $20, which is pretty good considering that I think the MSRB is $40, but I'll probably check some other stores before I consider that one (if I decide to get the 7th season as I've already seen it and I know there's eventually going to be a full collection of 24).