PSN crisis: Sony evaluating goodwill gesture for patient users
- Posted April 29th, 2011 at 15:28 EDT by Adam Dolge
- 36 Comments
Careful not to use the word “compensation,” Sony today announced it is looking into different ways to offer a goodwill gesture for the millions of patient PlayStation Network users.
After a “malicious attack” on the PSN, Sony pulled the plug on the service last week. Since then, PSN users have questioned whether they will receive any compensation from Sony, and while there is no official program in place, the company is not ruling it out.
“We are currently evaluating ways to show appreciation for your extraordinary patience as we work to get these services back online,” a Sony rep wrote on the PlayStation Blog. Sony Online Entertainment is also working on a “make good” plan for players of the PlayStation 3 versions of DC Universe Online and Free Realms.
What do you think is an appropriate goodwill gesture from Sony?
- 10:31am EDT - April 29th, 2011
Backing the production of the next Timesplitters!! XD
- 10:36am EDT - April 29th, 2011
I think that 1 month free PSN+ would be a nice offer. Not too much but not too little either. OR a new software feature, like crossgame chat. That would be absolutely brilliant to win the costumers back, I think. But I don\'t think any of that will happen. Maybe one month of free PSN+.
- 10:57am EDT - April 29th, 2011
I would just like a month free For Dcuo. Hackers are messing with Sony money and that made Sony mess with my money with this down time..Last month in the wake of that awful disaster that hit Japan SE (Squre Enix) gave the whole month of April Free to subscribers cuz the had to close there servers to save electricity, let's hope Sony & SOE takes a page from there Play book.
- 11:02am EDT - April 29th, 2011
a free year of one of the credit watch services.
- 11:03am EDT - April 29th, 2011
1 free download of anything excluding PS3 games?
- 11:34am EDT - April 29th, 2011
I don't see that the majority of us are entitled to anything.
Sure, those who subscribe to things like DCUO should get something, since the downtime is eating into their subscription period.
Not entirely sure those who subscribe to Plus are really entitled to anything, because due to the way it works, they're not exactly losing anything. Items are available for download for an extended period, so they can pick up whatever they want when the service is back online and they haven't really lost out. If anything, simply extend all Plus subscriptions by the number of days that the PSN is down for. Nothing else is really required.
As for the rest of us (myself included) - compensation for what, exactly? It's a free service, so none of us can claim to be out of pocket as a result. Asking for compensation because a free service has been unavailable is utterly ridiculous. If Sony offer something, that's up to them - but the fact that people expect something is pretty sad. But then in today's society, it's perhaps not surprising that people want something for nothing.
- 11:36am EDT - April 29th, 2011
3 mths free psn+
and $50 worth of points to freely utilize how we want.
- 11:54am EDT - April 29th, 2011
3 months free of psn+? Thats a bit to much for a week long of no online. We should just get a free ps1 game that is of $5.00 value.
- 11:54am EDT - April 29th, 2011
@paranoimia i totally agree w/u! I have ps+ and i dont feel i\'m owed anything.its not ps\'s fault,well kinda it is for havin a security system weak enough to hack into but anyway ps is kind enough to give us online for free and ps+ is nothin u lose out on by it bein down.maybe a few extra days u cant get some deals online but really its just a coupon book for sony so u dont lose out buy not havin it right now.just make up the day lost for ps+ and that will be fine by me,if not no big deal,but really people,this worlds messed up cause people always wanting somethin for nothin.But if sony does want to give out anything,i\'ll take it!!!
ruskie | nhOmega
- 11:54am EDT - April 29th, 2011
I'd like to see more features on PSN among them a game lobby system similar to what xbox has(so that one can invite people not in a friends list to play and so on).
- 12:20pm EDT - April 29th, 2011
What they need to do is rebuild the users trust of PSN.
To this extent I think they will credit peoples account with some value and allow you to buy something online for free. Even though you get it for free, the process of actually buying something through PSN will rebuild the user's trust of the system.
Undoubtedly the amount of money they make through PSN will slump after this - would you hand money back to a back that had just been robbed because the security gurard was sleeping on the job?
I'm not a heavy purchaser on PSN - say a dozen items over two or three years - but as it stands they've lost my confidence and it'll take a hearty gesture, something unexpected, to win me back (and this is coming from a decade long sony fan).
What's of more concern to me is that the initial report said that they got hold of all the PSN passwords. Even a first year comp.Sci student knows that these shouldn't ever be held in raw form on the server, only in an encrypted form that the server cannot decrypt. Does someone at PSU want to ask them about this?
- 12:32pm EDT - April 29th, 2011
They should just give us a 20 dollar gift card so we can download the new map packs on black ops.reason is because people like me bought a ps3 due to the free access to the network or else i would of just bought an xbox so i believe we are entitled to something.its not my fault they got hacked. ps3 is still the best !!!
- 1:10pm EDT - April 29th, 2011
im not happy at the fact my credit details have been put to risk even tho nothin has been takin i think psn owe us sumthing for puttin us in that situation where sum1 sumwere cud have our detail wtf
- 1:30pm EDT - April 29th, 2011
i think sony should compensate everyone. i do not have dc universe and i am of course one of the millions of psn users who are affected by this outage. why would sony even think about ONLY compensating the dc users when EVERY PSN USER is affected? i think should find a way to truly compensate everyone not just dc universe users
- 1:34pm EDT - April 29th, 2011
I thinks this is a good time to reach out to Bill Gates and seek his advisement of security measures.
- 2:03pm EDT - April 29th, 2011
$5 credit to active PSN accounts, redeemable for one week.
- 2:09pm EDT - April 29th, 2011
I feel like i deserve compensation. yes its a free service but we all payed good money for the system and the games. i never would have bought black ops if i couldnt play multiplayer. same goes for other games. since the networks been down my ps3 has been nothing more than a bluray player to me. give me a free map pack or something like tht n ill b satisfied
- 2:37pm EDT - April 29th, 2011
maybe they should offer discounted xbox 360 systems and xbox live accounts?
What do you guys think?
- 2:47pm EDT - April 29th, 2011
maybe you should get a grip
- 2:48pm EDT - April 29th, 2011
DEAR HACKER who stole my personal data from the psn, PLEASE USE MY INFO FAR AND ABROAD i have a few warrants i need taken care of, and if its not to much to ask, fix my already ruined credit . thank you
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