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Harmonix dealing with guitar issues

29 November 2007

Developer Harmonix and publisher Electronic Arts are dealing with the various guitar issues related to their hot new music title, Rock Band.

PS3 owners have had qualms regarding compatibility issues with the Les Paul Guitar Hero III controllers. Simply put, they don't work in Rock Band. The game recognizes them as a regular controller, leaving you no choice but to break out the standard Rock Band guitar. Harmonix recently addressed the issue:

"Some of you have contacted us about the PS3 edition of Rock Band--from issues with guitar compatibility to frustration that stand-alone guitars and drums for Rock Band have not yet hit stores. Please know that these issues have our full attention. We are listening and we read everything that is posted on our forums. We are committed to providing the best play experience possible and working hard to ensure that we solve these problems as soon as possible. We promise to keep you updated and, in the meantime, we thank you for your patience."

Regarding a completely different issue, a portion of the guitars included in the first production run of the Rock Band bundle launched with flimsy strum bars. Harmonix released a statement regarding our Rock Band woes:

"If you are experiencing a problem with your guitar or any of your other Rock Band instruments, simply visit the customer support website and we will send a replacement immediately. Harmonix is dedicated to creating 100% customer satisfaction and to those of you who've encountered any hardware issues, we are sorry for the hassle."

Harmonix has already identified and addressed the problem in subsequent production runs. More on Rock Band soon.


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