Sony will release a new PS4 update to address error code E-801809A8 within the next week or so.
That’s at least according to a PS4 user affected by the error, who posted a conversation he had with a Sony customer service representative on the official PlayStation message board.
You can see a transcript of his conversation below.
New PS4 update is on the way
Herbert (10/10/2017, 6:08:44 PM): Thank you so much, let me explain you what’s going on. We’re currently experience a glitch with this error code, our engineers are working on getting fixed as fast as possible, we’re going to launch a patch to fix this issue, you will receive a notification on your console once this happen.
Me (10/10/2017, 6:09:05 PM): Estimated time? Like before Friday
Herbert (10/10/2017, 6:10:59 PM): We expect this patch be released in less than one week, I apologize for the inconvenience and thank you so much for the information. I understand that this must be very frustrating for you (I’m also having this issue)
The issue appears to originate from the release of PS4 update 5.0, which prevents users from being able to update their console. It was later indicated that the problem stems from a faulty Blu-ray Drive.
“Thanks all for reporting this,” Sony online support said at the time. “Just to confirm we are aware of the issue and are investigating.”
Stay tuned for more details on the new PS4 update as we get them.