Rockstar’s customer support has given no time frame on when an expected patch can be made available to correct the current freezing issue on GTA IV, however, PlayStation 3 owners can be assured that SCEA are helping in correcting the situation. Though Sony’s customer support has received a very limited amount of calls in regards to the problem, they’re doing everything they can to ensure that their users can enjoy GTA IV to its fullest extent.
"Yes, we are aware of what the message boards and a few of the industry blogs are saying about a ‘freezing’ issue with GTA IV on a limited number of PS3s. Although we have seen an extremely low volume of contacts to our customer service department regarding such an issue, we want to ensure that every consumer has a great experience on our console and with GTA IV. All parties involved are working to isolate the problem for those few units and identify a solution."
Though the problem is limited as Sony has said, we hope the issue is fixed as soon as possible so you users out there having a problem can get to enjoy the greatness that is GTA IV.