RSS 5:50pm EDT Fri 4th Jul 2008 395 online (164 members & 231 guests) PSU.com: News - PS3-SCEA responds to GTA IV issues
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  • Grand Theft Auto IV Developer: Rockstar North Publisher: Rockstar Genre: Action Sub-Genre: Third Person Release Date: Apr 29th, 2008 Additonal Info: Also known as GTA IV
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Developer: Rockstar North Publisher: Rockstar Release Date: Apr 29th 2008 Genre: Action Sub Genre: Third Person
Grand Theft Auto IV
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SCEA responds to GTA IV issues

Posted on May 1st, 2008 at 17:10 EDT

Rockstar's customer support has given no time frame on when an expected patch can be made available to correct the current freezing issue on GTA IV, however, PlayStation 3 owners can be assured that SCEA are helping in correcting the situation.  Though Sony's customer support has received a very limited amount of calls in regards to the problem, they're doing everything they can to ensure that their users can enjoy GTA IV to its fullest extent.

"Yes, we are aware of what the message boards and a few of the industry blogs are saying about a 'freezing' issue with GTA IV on a limited number of PS3s. Although we have seen an extremely low volume of contacts to our customer service department regarding such an issue, we want to ensure that every consumer has a great experience on our console and with GTA IV. All parties involved are working to isolate the problem for those few units and identify a solution."

Though the problem is limited as Sony has said, we hope the issue is fixed as soon as possible so you users out there having a problem can get to enjoy the greatness that is GTA IV.

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What are your thoughts?
posted 5:15pm EDT - May 1st, 2008
1

I'm not getting this game, but I'm curious (and I care...YEAH, THAT'S RIGHT, I CARE...I SAID IT!!).  Are any of you guys having this problem?  I asked ppl in my friends list.  They are not.  I just want to see how "limited" this is.

posted 5:22pm EDT - May 1st, 2008
2

i don't have that problem, it's been smooth sailing since launch...so as far as i'm concerned it's very limited

posted 5:22pm EDT - May 1st, 2008
3

i'm  not, and i have a 60 gb ps3 that i got 3 or 4 months after launch, also, buy it, it's really good

posted 5:23pm EDT - May 1st, 2008
4

I've only had the game completely freeze on me twice. One time it froze for about 10 seconds and went back to running smoothly. Its not a huge issue, thanks to the auto save, but it is annoying when it happens.

And Odium, you are really missing out on a great game. 

posted 5:23pm EDT - May 1st, 2008
5

shows how comitted they are . . .

posted 5:25pm EDT - May 1st, 2008
6

I have not had any major issues with the game.  It did freeze up on me once so far where I had to turn off the console but it's not like that hasn't happened with other games in the past.  I have noticed quite a few graphical glitches like a couple of buildings flickering.  It doesn't happen much but it's distracting and hopefully a patch will take care of these issues.

posted 5:27pm EDT - May 1st, 2008
7

I havent had any problems with mine either but its really good to know that they are responding to the problems in someway to make a difference!

posted 5:30pm EDT - May 1st, 2008
8

I'm having these issues.  60GB, purchased July '07, built March '07.  I can't play the game at all.  It freezes during the opening cutscene every time, and if I skip it, it freezes as soon as the game loads.  It may be "limited" but the severity is nothing to scoff at.  I have a $60 coaster right now.

Pretty rediculous.

posted 5:34pm EDT - May 1st, 2008
9

I assume they mean short freezes? It occasionally freezes for about a second, sometimes two and then continues. It's not the worst thing in the world, but still, you'd think they would have done enough testing to catch that. I'm glad to see that they've been quick to at least acknowledge the issue so that they can get a patch released as soon as possible. They keep stressing the fact that not a lot of people have called, so I guess I'll call. If you experience this, I encourage you to call as well so they'll patch it faster.

posted 5:54pm EDT - May 1st, 2008
10

I have a UK 60GB launch model PS3. I've been playing this game pretty much constantly for the last 3 days, and it hasn't frozen once. Obviously I have no idea what the cause is, but it would seem to be both rare and random.

 

Hopefully they'll find a cause and solution soon. The game is awesome, and I genuinely feel for those few people that are having problems.

posted 5:58pm EDT - May 1st, 2008
11

I am not having this issue on my launch PS3. I have swapped out my original HD for a larger one. I  don't know if that makes a difference.

posted 6:08pm EDT - May 1st, 2008
12

I'm glad to see that some of the previous people that posted with GTA4 and a 60GB PS3 aren't having problems because I have a launch 60GB PS3 and I'm getting GTA4 tommorrow. I hope that my PS3 doesn't have the freezing issues.

 

It's good to see that Sony has taken quick action with Rockstar though.

posted 6:23pm EDT - May 1st, 2008
13

I have a 60GB ps3 and have had GTA IV since it came out and i've had no problems at all

posted 6:32pm EDT - May 1st, 2008
14

psn id: gingo... i'm sure this minor problem with be rectified quite soon, at least its not happening to every ps3 like assassins creed

 

posted 7:07pm EDT - May 1st, 2008
15

My experience has also been flawless with gta on my ps3. I have a 60 gig purchased in November 2006. Love GTA excellent work Rockstar!! Hope you guys get a fix for your issues.

posted 7:08pm EDT - May 1st, 2008
16

i was having this problem..exchanged mine for a new copy...all is well...

posted 7:16pm EDT - May 1st, 2008
17

how can i know the my ps3 is launch system or sku etc..?? i bought mine in sept 2006

posted 7:18pm EDT - May 1st, 2008
18

VEXXD i no how u feel man, i to cannot get past the 1st cutscence without freezing, if i skip it 10 seconds into driving it just freezes again, had the game since midnight of launch and ive played proberly 4minutes of gameplay,i feel like i wasted my money,i have the 60gig launch ps3. i have 4ppl on my list thats got the same problem as me , the rest of ppl said its running fine, so i hope its not my ps3 even though i can play other games no problem GOOD LUCK PEOPLE : )

posted 7:41pm EDT - May 1st, 2008
19

 I haven't had the problem either. I have an Australian 60GB launch console (EU one) and the Australian censored version of the game. I think GTA IV is a great game.

posted 8:04pm EDT - May 1st, 2008
20

This is part of the reason I bought the 360 version. This happens too much in multiplatform games on the PS3, it's usually an inferior version. Also the downloadable content and better online swayed me. I'm getting tired of the PS3 now, it's taking too long to get good, I'm gonna have to sell it if MGS sucks. Oh and I can probably make more a profit on it since it's a 60GB original. SORT OUT YOUR ACT SONY.

Edit: Wait I can't sell it, I love Blu-Ray movies too much =]

posted 8:25pm EDT - May 1st, 2008
21

it has happen to me a couple of times. i am glad sony is working to fix the problem @ vexxd try erasing the utility for the game it can help

posted 8:43pm EDT - May 1st, 2008
22

I had the problem initially. So, I did what Take Two recommended. I deleted my save file, and deleted my install, then reinstalled it. It works superbly now. Luckily, the freeze happened right away for me. For the record, I have a 60GB PS3 that came out at launch.

posted 9:15pm EDT - May 1st, 2008
23

my screen sometimes has green splotches and lines outlining cars, buildings, and different graphics. its really annoying. i was wondering if anyone else has this problem? cause i dont know if its my t.v. or my GTA game or my ps3. i would really like to hear if anyone else has this problem.

posted 10:17pm EDT - May 1st, 2008
24

PS3 is not causing the freezing, it's the game . If you had these problem just go and exchange your game and stop complaining to sony . It's rock star fault because they port this sh!!!t from 360. If they made this game 4 PS3 in the first place this sh!!t won't happen. If you don't like it don't buy it...........

posted 11:17pm EDT - May 1st, 2008
25

I had the freezing problem at first.. i deleted the game data and my profile.. but not my saved game.. and everything works great now... !

 

posted 11:29pm EDT - May 1st, 2008
26

from the looks of what everyone is saying, that by deleting and reinstalling the save data and install of the game, it would have to just be a problem with the original installation of the game on the hdd, (which is why the 360 doesnt have any of these problems) and is just completely random. idk mine is working perfectly and i have a launch 60GB and gta since the day it came out.

posted 12:15am EDT - May 2nd, 2008
27

I couldn't tell you if my freezes because I can't afford it right now.

---

LA Noire no longer our exclusive.  It's going to the 360 now.  I hope Sony decided to change the exclusivity for LA Noire to future GTAs.

posted 4:49am EDT - May 2nd, 2008
28

I've had minimun problems, like, one night I had a couple of frame-rate problems. But I think the fact that I was playing it for 4hours straight may have caused it. I would like a patch to fix the servers. I want to try out the Online mode.

posted 6:25am EDT - May 2nd, 2008
29

Mine is working fine. I hope the patch doesn't mess things up.

posted 6:31am EDT - May 2nd, 2008
30

I have had no problems with my PS3 since UK launch so just over a year and GTA has been bloomin marvelous!! Do feel for the odd few this has effected though, if it were me i would have smashed the console and game into tiny pieces........not really!!

posted 6:37am EDT - May 2nd, 2008
31

I had the freezing issues for about the first hour of playing, then I tried the uninstall data trick and the freezing became a little less frequent, then finally I tried uninstalling some other data from my harddrive, and the game hasn't frozen since. I don't know if that actually helped or not, but the game works fine now :>

posted 7:15am EDT - May 2nd, 2008
32

Playing the X360 and PS3 version...no problems here, yet...

/Rechain

posted 7:27pm EDT - May 2nd, 2008
33

Thats good

 

posted 6:31am EDT - May 3rd, 2008
34

Freezing here. I have the 40Gig. Installed ok last night & played with no problems. Today, froze during loading screen. Deleted game data & installed again. Then loaded game ok but froze after driving round for a few minutes. :)

posted 2:05pm EDT - May 3rd, 2008
35

If you lock up during the load screen, disconnect your PS3 from the Internet and load the game. Once you are in and playing GTA4 you can reconnect your PS3. It's a strange network bug.

posted 6:26am EDT - May 4th, 2008
36

I have no problems with my GTAIV.

I have PS3 60Gb august 07

posted 8:12pm EDT - May 4th, 2008
37

 Yea I've had this problem and disconnecting from the PSN works. It's just a pain and they need to fix it.

posted 5:22pm EDT - May 5th, 2008
38

I got my 80gb back in Nov. of 2007, and I have had no problems whatsoever.

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