SOE hacked: 12,700 credit card numbers and 24.6 million accounts may have been compromised
- Posted May 2nd, 2011 at 23:46 EDT by Adam Dolge
- 46 Comments
Earlier today Sony Online Entertainment shut down service because of an intrusion into the system, and now we’ve learned thousands of users’ credit card numbers were stolen. The news was originally reported by Japanese news site Nikkei.com (via BGR), but SOE has since released a press release detailing even deeper attacks.
The report states that more than 12,700 customers’ credit card numbers may have been stolen. SOE believes hackers stole customer information on April 16 and April 17. Engineers and security consultants reviewing SOE systems discovered that personal information from approximately 24.6 million SOE accounts may have been stolen, as well as certain information from an outdated database from 2007. The outdated database had approximately 12,700 non-U.S. credit or debit card numbers and expiration dates, but no security cards. There may also have been 10,700 direct debit records stolen from customers in Austria, Germany, Netherlands, and Spain.
Given the attacks on the PlayStation Network, SOE had already undertaken an intensive investigation into its system. Upon discovering the additional information, SOE shut down all servers related to SOE services while it reviewed and upgraded all of its online security.
The press release went on to say, “Sony is making this disclosure as quickly as possible after the discovery of the theft, and the company has posted information on its website and will send e-mails to all consumers whose data may have been stolen.”
Personal information stolen from approximately 24.6 million SOE accounts includes names, addresses, email addresses, birthdates, gender, phone numbers, login names, and hashed passwords. The 10,700 direct debit records stolen include bank account numbers, customer names, account names, and customers’ addresses.
Customers will receive 30 days of additional time on their subscriptions, in addition to compensation of one day for each day the system is down. SOE is also working on a “make good” plan for customers of its PS3 MMOs DC Universe Online and Free Realms. Sony will also offer complimentary assistance in enrolling users in identity theft protection services.
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solidsomething83
- 7:01pm EDT - May 2nd, 2011
- 3
I think Sony should just pack it up and call it a day after this one. It really isn't looking good for them at this point. First the PSN was hacked and 77 million people's personal information was compromised, now another 24 million? What is Sony doing? They might as well be handing hackers the information. It sure will be interesting to see if Sony can come back after all of this...
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darthrazorback
- 7:45pm EDT - May 2nd, 2011
- 6
LOL! So Sony is not at at fault because if a hacker wants to hack you he will? That is the worst fanboy excuse yet.
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zombieking36
- 8:22pm EDT - May 2nd, 2011
- 11
well, at least they did not get the security numbers. Please also realize that these are SOE accounts, not PSN, so this is way less than a third of the SOE accounts. 5-6 MMO's that are still running, one or two free, means they have many accounts, though probably not as many credit cards.
Though, this may explain the fradulent charges that have been popping up, please ask those that have had problems recently if they have an SOE account as well.
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coverlord
- 8:36pm EDT - May 2nd, 2011
- 12
@jmiller75 got to agree, Sony is copping alot of blows.
I'm certain Sony will come through in the end and I'll stay loyle forever.
I think the best way forward is to get online gaming back up as soon as possible, keep everyone quiet for awhile. The store needs to be shutdown until they are confident with the service. The faster they get online gaming etc.. back up the better. E3 is coming up and the clock is ticking, so many kickasss games this year.
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DigitalBeast
- 8:55pm EDT - May 2nd, 2011
- 13
@6 It doesn't make sense to you? You believe there is such a thing as a hack-proof system? On this level? This isn't the government at stake, even...
Having said that, while I don't want innocent people to suffer, WHAT KIND OF A MOR0N WOULDN'T EXPECT THIS MOVE OVER AT SONY? I think an intelligent person would set up a trap for the hackers. OBVIOUSLY SONY'S a target! USE THAT KNOWLEDGE! BONEHEADS!
Almost makes me want for some of the mor0ns over at SONY to simply get fired. I hope SONY recovers, and does better than before. Maybe this new attack will indeed still be useful in finding out the one(s) responsible, and getting them behind bars for a lil while. -
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ArtZombie76
- 9:18pm EDT - May 2nd, 2011
- 15
I don't understand the endless support for Sony right now on here and elsewhere. I have a Sony TV, laptop, desktop, walkman, camera and surround sound. The PS3 is on a FedEx truck somewhere right now. The truth is that they messed up and have been trying to cover their own back sides. The apology was too little, too late. Free PSN? You pay for nothing, you get nothing.
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DrinkDayNnight
- 10:30pm EDT - May 2nd, 2011
- 17
@6, darth, under your viewpoint:
When al qaeda bombed the twin towers and killed thousands of men, women, and children, your blame would be on the Twin towers security personel?
My gun is pointed at the pasty a$s hermits, whose only "action" is finding holes in network\\\'s security all day long, ruining my evening gaming hour.
If S figures out who performed the attack, they need to send out their public info, so i know who to crack with my bat.
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Bones311
- 10:38pm EDT - May 2nd, 2011
- 18
@15,, maybe we're loyal because we realize that an outside party attacking a company doesn't make the company any less reliable than they were before. Sony is a good company, maybe they're marketing is off and sometimes they fault like any other company run by humans. But they make a solid product and it's worth every penny. Just because hackers decided to target them doesn't mean that those loyal will just turn their back and say "eff you sony", becase we realize that these things end, and in the end we will be satisfied again.
go sell your ps3, no ones going to miss you
go buy an xbox, deal with aging hardware, a non-ergonomic brick of a controller, and a higher possibility of hardware failure.
and have fun whining and abandoning a company because you can't deal with not playing online for a few weeks. then when microsoft gets hacked (again), have fun coming back to sony who's been running smoothly. then when sony is hacked again, rinse and repeat.
this is nothing thats ever going to end as long as systems are compromisable
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ArtZombie76
- 10:55pm EDT - May 2nd, 2011
- 19
@18 - not quite sure where the fanboy comments about buying an Xbox come from, I would never buy that trash again either. I'm happy to own neither. Why you would remain loyal to a company that lied about credit cards being compromised to begin with in order to save themselves is just foolish. That kind of corporate crap doesn't deserve loyalty to begin with.
You continue to miss the point as most fanboys do. This isn't about not being able to play online. I have never been a fan of online gaming. DLC is the extent of PSN for me. This is about a company lying to save face when they should have come forward and let their customers know that their information was stolen.
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shoppgshpp
- 11:25pm EDT - May 2nd, 2011
- 20
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Bones311
- 11:54pm EDT - May 2nd, 2011
- 22
@19... I dont remember sony "lying" about credit card information, they told us credit card information may have been compromised and to be aware. As far as sony is concerned, they notified the public when they found out that information had been taken. they said it took X amount of days and with X amount of action to come to the conclusion that CC info was stolen.
I'm not saying that i know this is the truth or not, but what makes you so sure you know the truth. I'm sure that you dont. And thats where the loyal stand. As for fanboyism, thats debatable, am I loyal to a company that i have been satisfied with for over a decade and i feel has been wronged beyond most of their control, yes. But do I blindly look past the details and claim supremecy through a product/company, no.
when you can prove that sony withheld the CC breach information longer than it took them to realize the scope of the situation and to have some kind of press notification drafted and submitted, then you can tell me they lied to me and expect me to actually listen.
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bodiroga
- 12:05am EDT - May 3rd, 2011
- 23
No matter what they still will be loyal to Sony even they don't realize personal info is more important than anything or any company. Banks have our personal info, credit cards, account numbers, money itself but still don't see hackers taking Bank database. It was easy job for hackers to take from Sony and like we are talking for some small company. Sony is a big company and surely security should be much much much much more stronger. I know nothing is 100% but try as much as possible to be close to 100% not like 60% in Sony's case.
Hopefully people will learn from this lesson in future when PS4 comes out. This is my last console not that Im switching to 360 or anything but just dont have time for games. Well I guess next time you guys provide fake personal info and use psn cards...
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Bones311
- 12:30am EDT - May 3rd, 2011
- 25
@23 how do you know what sonys security is like? do you work there? are you an internet security expert? what company do you own and what security measures are you aware of taking for your servers? none? well then you don't really know a thing about sonys security now do you?
also, banks. yes, major security. considering they're FINANCIAL FIRMS. sony is an electronics manufacturer, not really in the same ball park. how about amazon.com, you think they're gonna be as hard as a bank to hack, individual accounts are hacked daily on that site. But of course banks never get hacked... OH WAIT, anon hacked Bank of America
now credit cards, those are financial firms and clearly have a lot of security... totally unhackable.. just like a bank. Oh yea... i almost forgot... Anon again.
www.disclose.tv/action/viewvideo/62104/WikiLeak_Hacker_Group_Anonymous_Hacks_Credit_Cards/
clearly sony should have matched some banks and credit cards internet security measures... that would have totally kept the hackers from getting into their servers.
Why don't you go educate yourself on the situation before you open your mouth and spew out retardation.
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bodiroga
- 1:49am EDT - May 3rd, 2011
- 26
Why don't you educate your self before start insulting and respect eveyones opinion. It doesn't matter if its in favor or against Sony you should respect and lay off, but looks like whoever talks here against Sony you are jumping on the persons back. Just grow up Sony is not paying you.
As I said before nothing is 100% nor did I say Banks are unhackable, most of bank accounts are hacked individually but not taking control over database. I have not seen a bank had to be close their servers and that means itself bank has to be closed for 2 weeks because someone took their database. Do you have any idea if bank had to close their servers for 2 weeks how much they would lose money?
I would have nothing against if my account as individual been hacked but rest of you guys could play online, but freakin whole database surely there is something missing...weak security or insider in Sony. Lets say someone hacks into government database and rewrite your history as criminal without knowing yourself and police self...who would you blame? You would say its ok even they wrote you are criminal...probably you would still defend national security even its all about your identity. Jesus Christ.
Go ahead hack into database and if you can take it and write I'm Sony hater who owns 3 Sony TVs, PS3, home surround system and only defending his identity. I will say again and i can bet on it that Sony security wasnt strong enough...now when they get back we'll see if they can break it again. This time won't be easy because they will introduce much stronger security which should be at first place.
If you can't debate without insulting don't bother typing...
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darthrazorback
- 2:12am EDT - May 3rd, 2011
- 27
I actually have system security experience not to mention several related post graduate degrees, so I know that there is no such thing as hack proof systems. However, Sony made major mistake after major mistake that allowed hackers to EASILY bypass the Sony account security system and then to compromise that data. If your job is to secure something and you fail at it, is it the attacker's fault for your failure? It is a given that a criminal is going to try to breach your security system. It is WHY THERE IS A NEED FOR A SECURITY SYSTEM. The failure is YOURS.
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Bones311
- 2:31am EDT - May 3rd, 2011
- 28
@26 You're trying to compare me being framed by hackers to my personal information being leaked. thats asinine. First, the personal information they acquired is available in the public domain, such as a phone book. As for credit card information, good luck using it without a security code. It's not like they have my social security number, so they're not about to go and steal my idenity.
on top of ridiculous comparisons, you're trying to tell me what my reaction would be. besides the fact this was a hypothetical situation, you're trying to fault me for hypothetically NOT blaming "national secuirity" when the fault was a hacker maliciously altering personal information.
are you starting to see how that isn't the same thing as this whole PSN situation?
back to the matter at hand, this hacker group Anonymous can hack into seemingly HARD servers and databases. Even if they had no involvement in the PSN situation, then that means there are other hacker groups who are still capable of the same. You DONT know what it took to hack into PSN, you tell me to go try hacking a database and see how it is? I'm an average guy with no knowledge in hacking, so theres my deterent. someone with knowledge on these systems can bypass them, and thats why this is the fault of the individual(s) who commited the crime and not with the company who had security measures employed already to try and prevent an intrusion. The keyword is prevent, because as we all SHOULD know, as long as a server is connected to the internet it's never unhackable. also, you still don't know what those security measures were so who are you to act knowledgable enough to tell us they weren't good enough? that goes for #27 too. regardless of your education and experience, you don't have experiece with this particular company and you don't know the skill level of the hacker(s). So you really don't have much hard evidence to what it took to get into their server.
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DigitalBeast
- 2:34am EDT - May 3rd, 2011
- 29
@27 If it is supposed hardcore hackers that are behind these attacks, do you really think stronger security would have prevented this? Maybe it would simply take longer, and they would simply see it as a nicer challenge? Maybe? Yes? SONY may have been lax about security, but it doesn't mean hackers aren't to blame for their attacks.
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hgjhgjyutyy
- 3:01am EDT - May 3rd, 2011
- 30
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princevegeta1980
- 3:10am EDT - May 3rd, 2011
- 31
Look on the bright side, it's taken four years for someone too hake sony, even xbox got hacked! No system in the world is safe from hackers, not even smartphones! I just hope we get PSN back soon!
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PermanentlyAngry
- 3:34am EDT - May 3rd, 2011
- 32
I was going to post something a little bit more illuminating in this discussion, but it appears PSU's word filter finds the English language offensive. All I'll say is this, look up the press release material from Sony's own event in Japan on Sunday, and then tell me you don't think Sony were at fault. I provided a link for you in my original post, but alas PSU won't let me post it.
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the_jim
- 6:21am EDT - May 3rd, 2011
- 34
Okay... So we all know the hackers are to blame for this- There's no denying it. Sony have a legal obligation to protect our data, which is where they screwed up. Both parties are in the wrong but there is a cuase and effect. THE HACKERS ARE THE CAUSE.
I hope Sony gets fined (A LOT) for this, (dont get me wrong i'm a sony fanboy) but it will have a positive effect on all companies in the industry. They will (hopefully) learn from Sony's mistakes and take greater measures in their security, afterall this is worldwide news.
Can someone tell me what a SOE account is? Does a PSN account fall under this? As far as i'm aware a PSN account is the only affiliation i have with Sony.
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LadySheamus
- 6:32am EDT - May 3rd, 2011
- 35
Who cares if someone is loyal to Sony or not? If you're not and they are is that any of your concern? Really? Really? Are people not allowed to have opinions anymore if they don't line up with yours?
I don't care about the same, tired arguments about loyalty. I just care about the same, tired situation of not being able to connect. If Sony is in the wrong then they should pay, because if my identity is stolen then it will be a personal problem. Given the fact that Sony is a Japanese company, the distribution of information/bureaucratic process is abysmally slow. There's a lot that they are not forthcoming with, which frustrates a lot of people and causes a lack of trust. But given the fact that I feel most if not all large companies are about their own benefit this is no surprise to me, more behavior I expect. The people that interfere with my interests, etc. - "hackers" - are the enemy in my books. I have no loyalty to any brand - whatever works. I would like it to work again even if they just make it so if people want to make any kind of purchase they will have to do so with a PSN card, never a CC. I have been patient with the situation but I would really just like a definite date when the network will be up again and they can't/won't even tell us that. -
kcamp87
- 8:42am EDT - May 3rd, 2011
- 36
i feel sorry for u dumb dudes who really be using ur cards on that psn home stuff like it real life i know this one dude named tay45 man listen i swear every time i used to turn my ps on this dude was on that stuff talking to people like its real life buying video game apts clothes and etc i just cant wait to hop on the 2k11 nba and wop some asses and sony my record better be the same 40-17
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GoldenCannon
- 8:58am EDT - May 3rd, 2011
- 37
Its been quite a bad year for Sony so far. Lets show our support for Sony by purchasing more of their products so that the Playstation brand lives on. We dont want because of this that Playstation dies. We will be buying more of Sony products to show our support. We are writing this using a Sony latop so thats a start
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sanctum_lost
- 9:41am EDT - May 3rd, 2011
- 38
I would just like to point out to each of you that are on your computers right now whining about Sony being entirely @ fault and that you won\'t ever trust them again, that;
A: your name age address and loads more info are stored on hundreds of databases across the internet. I would imagine that the vast majority of you have Facebook and Myspace or other such social interaction site subscriptions which store that exact same data and WE ALL GAVE IT TO THEM WILLINGLY AND WITH FULL KNOWLEDGE OF WHAT RISK COULD BE INVOLVED! READ YOUR FREAKING USER AGREEMENT AND TERMS OF SERVICE!
B: under the same misguided logic one could assume that if your PC is ever hacked it is of course Microsh1tes fault (assuming you use windows), because the hacker must breach Windows Firewall to gain access. I know you trolling whiney xbots don't wanna hear that but in essence it's the same illogical thought process. Sony put security in place that they believed was sufficient to subvert known threats, the fact that a hacker or group of hackers was able to breach that system is unfortunate, but THAT'S WHAT HACKERS DO! Microsh1te is no more safe from an attack than Sony was. It is simply a matter of who was targeted, plain and simple! If they want in, they will get in. Why do you think the Pentagon, FBI, CIA, and other such government agencies operate on closed networks?
C: To all those who say they will never use the system or network again, GOOD RIDENCE TO BAD RUBBISH! Go get mommy to buy you a sh1tebox, and see if we miss you. (we won't) Your a moron and the fact that you would switch to such an inferior system only proves that point. So good-bye and while your at it stay the f off this site as well since you clearly don't understand the concept of acronyms, PSU = PLAYSTATION UNIVERSE, bunch of trolls!
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Skymonkey42
- 10:52am EDT - May 3rd, 2011
- 39
@darthrazorback #6 Fenix straight up said if a hacker wants to hack you they will... TRUE! and nothing was brought up in post #5 about sony being at fault.. that was YOU bringing that up ya tard! And you clearly missed the point too, dumb nub! Regardless of who\'s at fault as long as it gets fixed and soon i will still be buying and using they\'re stuff!, jebus people like you are so rediculously clueless!
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Bones311
- 11:32am EDT - May 3rd, 2011
- 40
@32 Oh you must have run into PSN's bullsh1t filter. to get past that you need to actually use hard evidence to support your comments rather than random BS that you think will support your claims. When you start coming up with valid arguments regarding sonys handling of this situation then I'm sure PSN's filter will realize you're not just a whiney little brat and your coherent, and oh-so-valuable, comments will be posted.
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sony1978a
- 12:15pm EDT - May 3rd, 2011
- 42
It wouldn't even matter to me if they by intruding Sony's servers would acquire my medical information, my income statistics and what kind of condoms i use. Sony deserves my support and i will gladly stand by them when they are going through times as tough as these.
Fanboyism, you might call it. Then let me tell you that i hate fanboys as much as anyone. Watching their senseless banter is like watching kids express their superiority complex.
In the case with supporting Sony, i call it decency. Why? Because Sony has kept giving to their fans even when they kept losing from it and have time and time again made choices that were insanely costly and that would set them back for years before they could even make a profit out of it only to please their customers. No other corporation cares this much about their fans. It's not about the games or the services. I'm behind Sony because they are genuinely decent and care more about their customers than about their capital.
Nintendo and Microsoft have plenty of strong-points, so buying their products and playing their games might bring you just as much entertainment. But it's when their services are down for weeks, your personal information has been stolen and the price that they'll have to pay for finding the guilty party is a third of the gross profit they made last year that the true tests of loyalty comes to their fans. And i believe that this loyalty is best earned with decency. -
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- 3:15am EDT - May 4th, 2011
- 44
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