Disney Plus Disney Plus Error Codes Disney Plus Unable To Connect Guide PS4

Disney Plus Unable To Connect All Error Codes, How To Fix Them

Disney Plus All Error Codes

Disney Plus Unable To Connect, Disney Plus Error Codes

If you find yourself with Disney Plus, but unable to connect, we have a range of Disney Plus error codes, along with their official descriptions and fixes to get you going again!

Disney Plus All Error Codes

Disney Plus Error Code 4

This error means that Disney are having issues attempting to process your transaction.

Possible fixes:

  • Make sure that the Zip or Postal Code you are using is matches that on the card you are using.
  • Ensure that the three digit security code on your card is correct.
  • Make sure that the expiration date on your card is both accurate and has not been exceeded.
  • If you’re accessing Disney Plus from a territory, your card has to match. For example, a US Disney Plus subscription requires a US issued card.
  • Government issued cards cannot be used as a subscriber payment.

Disney Plus Error Code 5

This means we could not update your account information because there is something wrong with the data you have entered. Please check what you have entered and try again.

Possible fixes:

  • Ensure that the account information entered is accurate

Related Content – Can You Get Disney Plus On PS3?

Disney Plus Error Code 7

This means we are having difficulty creating your account due to information you have entered. This could be an invalid email address, or your password doesn’t meet Disney’s password criteria.

Possible fixes:

  • Make sure that the e-mail address is valid
  • Ensure that the password is strong enough to meet Disney’s security strength criteria

Disney Plus Error Code 8

This means you have entered an invalid email or password. If you have forgotten your account email, please check your email folder for your account confirmation email at the time of sign-up.

Possible Fixes:

  • Ensure that your Disney Plus account has been confirmed – check your junk email for the confirmation email
  • Make sure that you have entered the correct email address
  • Make sure that you have written in the correct password for your Disney Plus login

Disney Plus Error Code 9

This means that you have been logged out of Disney+, and you will need to log in again to continue to use the service. It can also mean the payment information that you have entered cannot be processed. Please check the information and try again.

Possible fixes:

  • Make sure that the Zip or Postal Code you are using is matches that on the card you are using.
  • Ensure that the three digit security code on your card is correct.
  • Make sure that the expiration date on your card is both accurate and has not been exceeded.
  • If you’re accessing Disney Plus from a territory, your card has to match. For example, a US Disney Plus subscription requires a US issued card.
  • Government issued cards cannot be used as a subscriber payment.

Related Content – How To Update Disney Plus App On PS4

Disney Plus Error Code 11

This means that the content you are trying to watch is not permitted to be viewed where you are currently located. This could be a rights or availability issue.

Possible fixes:

  • Check your VPN – ensure that it supports Disney Plus as some VPN’s do not
  • If you’ve changed regions recently, such as if you’re on holiday, be sure to logout and back into Disney Plus

Disney Plus Error Code 13

This means you have exceeded the 10-device limit for downloads for your Disney+ account. If you are trying to add downloads to a new device, you will need to remove all downloads from a previously loaded device first.

Possible Fixes:

  • Make sure that at least one connected Disney Plus device has all downloads deleted

Disney Plus Error Code 22

This means the video you are trying to watch cannot be played at this time due to ratings restrictions or rights availability.

Possible fixes:

  • Check your VPN – ensure that it supports Disney Plus as some VPN’s do not
  • If you’ve changed regions recently, such as if you’re on holiday, be sure to logout and back into Disney Plus

Disney Plus Error Code 24

This means there was a problem connecting to your account prior to playing the video. This could be an issue with your Internet connectivity or an internal error. Please check your connectivity and try again.

Possible Fixes:

  • Check your internet connection and ensure that WiFi is fully turned on and functioning
  • Restart your PS4 and try again

Disney Plus Error Code 25

This means that Disney+ experienced an internal error as a result of your last action. Please try to complete the action again.

Possible Fixes:

  • Come out of the Disney Plus app, close the application, restart and try again
  • Restart your PS4 and try again

Disney Plus Error Code 27

This means there is a problem with the video you are trying to watch, due to rights availability.

Possible fixes:

  • Check your VPN – ensure that it supports Disney Plus as some VPN’s do not
  • If you’ve changed regions recently, such as if you’re on holiday, be sure to logout and back into Disney Plus

Disney Plus Error Code 28

This means we had a problem finding the video you are trying to watch. Please try again.

Possible Fixes:

  • Come out of the Disney Plus app, close the application, restart and try again
  • Wait for 30 minutes and follow the above step

Disney Plus Error Code 29

This means there is a problem with the video you are trying to watch due to internal connectivity issues.

Possible Fixes:

  • Come out of the Disney Plus app, close the application, restart and try again
  • Wait for 30 minutes (or longer) and follow the above step

Disney Plus Error Code 30

This means there is a problem adding the device to your account.

Possible Fixes:

  • You have reached the 10-device limit for your Disney+ account. Unfortunately, at this time, there is no way to extend limits or remove older devices.
  • There was an undefined error during the linking process and the device could not be added. Please try to link your device again.
  • The device is already linked. Please try to log in to your device to see if it is already linked to your account.

Disney Plus Error Code 31

This means there is a problem verifying your location. If you are on a mobile device and location services are turned off, please enable location services and try again.

Possible Fixes:

Location Services on an iPhone or iPad

  1. Tap the Settings application.
  2. Tap Privacy.
  3. Tap Location Services.
  4. Toggle the switch to On.
  5. Scroll down to the Disney+ app.
  6. Select While Using the App.

Location Services on Android

  1. Tap Settings.
  2. Tap Location.
  3. Move the slider to On.
  4. Tap Mode.
  5. Select the mode you prefer. High Accuracy delivers the most accurate location information by using GPS, Wi-Fi networks, Bluetooth, and cellular networks to determine your location.

Disney Plus Error Code 32

This means that Disney cannot connect to your account, and you will need to login again to continue to use the service. If you have forgotten your account email, please check your email or your account confirmation at the time of sign up. If you don’t remember your password, you can reset it here.

Possible Fixes:

  • Make sure that you have entered the correct email address
  • Make sure that you have written in the correct password for your Disney Plus login
  • Request an email/password reset

Disney Plus Error Code 34

This means that you cannot create any more profiles as you have reached 7 total profiles, or the maximum allowed. If you want to create a new profile, you will need to delete an existing profile first.

Possible Fixes:

How to Delete a Disney Plus Profile:

  1. Once logged in, go to your Profile area:
    • On a Connected TV, click on your profile icon on the top left
    • On a Mobile Device, click your profile icon at the bottom right
    • On a Web Browser on your computer or laptop, click on your profile icon on the top right
  1. Select Edit Profile
    4. Select Delete Profile at the bottom of the screen. The main account holder profile cannot be deleted.

Disney Plus Error Code 35

This means that the video you are trying to watch is not available at this time. This could be a rights availability or internal system issue.

Possible fixes:

  • Check your VPN – ensure that it supports Disney Plus as some VPN’s do not
  • If you’ve changed regions recently, such as if you’re on holiday, be sure to logout and back into Disney Plus
  • Come out of the Disney Plus app, close the application, restart and try again
  • Wait for 30 minutes (or longer) and follow the above step

Disney Plus Error Code 36

This means that the video you are trying to watch is not available at this time. This could be a rights availability or internal system issue.

Possible fixes:

  • Check your VPN – ensure that it supports Disney Plus as some VPN’s do not
  • If you’ve changed regions recently, such as if you’re on holiday, be sure to logout and back into Disney Plus
  • Come out of the Disney Plus app, close the application, restart and try again
  • Wait for 30 minutes (or longer) and follow the above step

Disney Plus Error Code 38

This means they cannot sync the video you requested to your time settings.

Possible fixes:

  • Ensure that your clock time matches your locality and core clock

Disney Plus Error Code 40

This means that the video you are trying to watch cannot be watched at this time. This could be a rights availability or other issue with Disney+.

Possible Fixes:

  • Double check that the title you want to watch is still available. Follow the official Disney Plus Twitter feed for updates.
  • Check your VPN – ensure that it supports Disney Plus as some VPN’s do not
  • If you’ve changed regions recently, such as if you’re on holiday, be sure to logout and back into Disney Plus

Disney Plus Error Code 42

This means that the video you are trying to watch cannot be watched at this time. This could be a rights availability or other issue with Disney+.

Possible Fixes:

  • Double check that the title you want to watch is still available. Follow the official Disney Plus Twitter feed for updates.
  • Check your VPN – ensure that it supports Disney Plus as some VPN’s do not
  • If you’ve changed regions recently, such as if you’re on holiday, be sure to logout and back into Disney Plus

Disney Plus Error Code 44

This means that the video you are trying to watch cannot be watched at this time. This could be a rights availability or internal system issue. The video may return to the library after rights availability has returned or their internal system is resolved.

Possible Fixes:

  • Double check that the title you want to watch is still available. Follow the official Disney Plus Twitter feed for updates.
  • Check your VPN – ensure that it supports Disney Plus as some VPN’s do not
  • If you’ve changed regions recently, such as if you’re on holiday, be sure to logout and back into Disney Plus
  • Come out of the Disney Plus app, close the application, restart and try again
  • Wait for 30 minutes (or longer) and follow the above step

Disney Plus Error Code 72

This means we had a problem with your account.

Possible Fixes:

  • Come out of the Disney Plus app, close the application, restart and try again
  • Wait for 30 minutes (or longer) and follow the above step

Disney Plus Error Code 73

This means that Disney+ is not available in your current region, or you are using a VPN. If you are using a VPN you will need to deactivate it to enjoy Disney+ content.

If you are not using a VPN and Disney+ is available in your location, there could be an issue with your Internet service provider, which might be reporting an incorrect location. To verify this, you may want to test on another connection, if available.

Possible Fixes:

  • Where Disney Plus is not naturally available, you can still to connect the service assuming that you have a compatible VPN. At the time of writing NordVPN currently works.

Disney Plus Error Code 75

This means you have reached your device limit for streaming Disney+, which is 4 concurrent devices.

Possible Fixes:

  • Ensure that one or more devices is no longer streaming Disney Plus

Disney Plus Error Code 76

This means that your current connection speed is too slow to stream Disney Plus.

Possible Fixes:

  • Turn Wi-Fi off and on again
  • Restart your internet router
  • Double check that other devices connected to your WiFi are not streaming high end 4K streams or completing big downloads

Disney Plus Error Code 81

This means there was an issue trying to reset your password.

Possible Fixes

  • You will need to restart the password reset process, which you can do here.

Disney Plus Error Code 83

This means we experienced an unknown error streaming to your device.

Possible Fixes:

  • To review which devices, platforms, and operating systems are compatible with Disney+, please see this article
  • To learn more about troubleshooting the most common connectivity issues, please see this article
  • If you have verified that both device compatibility and connectivity are fine, this means there is likely an account issue. In this case, Disney recommend you contact Disney+ Customer Service via email at – [email protected]

Disney Plus Error Code 86

This means that your account has been blocked for one of the following reasons:

The main account holder email is associated with someone under the age of 18
The account has been banned due to inappropriate usage, or a violation of our terms of service

Possible Fixes:

  • Contact Disney+ Customer Service via email at – [email protected]
  • Create a new Disney Plus account

Disney Plus Error Code 87

This means we had a problem finding your user profile when you logged in. This could be an internal Disney+ error, or it could be that your profile has just been deleted.

Possible Fixes:

  • Come out of the Disney Plus app, close the application, restart and try again
  • Wait for 30 minutes (or longer) and follow the above step

Disney Plus Error Code 90

“We are not able to connect with Disney+ at this point. Please try again. If the problem persists, visit the Disney+ Help Center (Error Code 90).” It means we experienced a general error streaming to your device. This is typically a device compatibility issue, connection error, or account…

Possible Fixes:

  • Come out of the Disney Plus app, close the application, restart and try again
  • Wait for 30 minutes (or longer) and follow the above step

We hope you found this guide useful – if you find any other Disney Plus error codes, let us know below!