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How To Refund PS5 Games

How To Refund PS5 Games – Getting a refund on a game isn’t something anyone looks forward to doing, but if for whatever reason you need to get your cash back, Sony does have a refund policy that allows you to do just that. However, there are specific conditions you must meet to claim a refund, so if you want to know how to refund PS5 games, check our guide below for how to refund a game on PS5.

How To Refund PS5 Games


First of all, you should acquaint yourself with Sony’s refund policy.

  • 14-Day Refund Policy — Request a refund within 14 days of purchasing your chosen title from the PlayStation Store to
  • The Game Must Not Have Been Streamed Or Downloaded — Your game is non-refundable if you download or stream it. If this is the case, then you can only request a refund if it is faulty.

How To Refund PS5 Games Method #1

  1. Head to the Sony refund requests page on its support website and choose ‘Request Refund.’
  2. You will be asked by the Support Bot if you are the owner of the PlayStation Network account charged for the game. Click ‘Yes.’
  3. You will then be asked why you want a refund for the game. In this case, you’ll pick ‘Return a game or add-on,’ then choose ‘I’ve changed my mind’ to avoid any more additional questions.
  4. The Support Bot then asks if you have already downloaded or streamed the content in question. Choose ‘No’ (as mentioned above, you may not be eligible for a refund if you have).
  5. Enter the number of days that have passed since your purchase
  6. You will then receive a Support ID card, so make sure you copy it. Next, you’ll have to choose to be contacted by chat or phone. which is up to you.

How To Refund PS5 Games Method #2

  1. One again, head to the refund requests page on Sony’s support website and select Games & add-ons option. Remember you will again have to meet Sony’s criteria describe above.
  2. Select the ‘Contact PlayStation Support’ button, which will direct you to the contact support page.
  3. Choose PS Store & Refunds option (this option has the PS Store ‘bag’ logo)
  4. Select ‘PlayStation Store refunds’ rom the dropdown menu.
  5. Your options will now differ depending on if you’re based in the UK or US.

If you’re in the US, you have the option of selecting Refund Assistant and Live Chat. The former is probably best as you will receive a straightforward answer pretty quickly. Before that however, you must answer some questions from a chatbot, which will then connect you to a live agent.

For UK customers, an ‘Email Us’ option will appear after clicking on ‘PlayStation Store refunds.’ You must then fill out a form describing the reasons for your decision to request a refund. Another form follows, which requires your personal information including name, PlayStation ID, and your email address. You must also provide info including the date of purchase, transaction ID, and product name.

To obtain the transaction ID, go to Account Management in your PS5 consoles settings to access your transaction history, featuring a list of purchase and their corresponding IDs. Complete the form and submit it, after which you will receive an automatic confirmation and (hopefully) one soon after confirming the refund.