Square Enix has put in place new measures to protect its employees from toxic fans by announcing a new Group Customer Harassment Policy.
There are instances where certain customers take actions directly or through our support centers, or towards our group executives, employees, partners who are involved in the creation and distribution of our group products and services, that constitute ‘customer harassment,’ such as denial of personality, violence, defamation, intimidation, advance notice of wrongdoing, advance notice of obstruction of business, harassment.
Such actions do not only prevent our employees and partners from engaging in their work with a sense of security but also causes disruptions to other customers. Square Enix will not tolerate harassment and will take action as necessary.
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The policy outlines the types of harassment that it is looking to protect employees from, including but not limited to:
- Act of violence, violent behavior
- Abusive language, intimidation, coercion, duress, excessive pursuit or reprimand
- Defamation/slander, denial of personality, personal attack (including email, contact in contact form, comment or post on the internet), advance notice of wrongdoing, advance notice of obstruction of business
- Persistent inquiries, repeated visits
- Trespassing by visiting or staying in an office or related facility without permission
- Unlawful restraint including via telephone calls and online inquiries
- Discriminatory speech and conduct regarding race, ethnicity, religion, family origin, occupation, etc.
- Infringement of privacy by taking pictures or making video recordings without consent
- Sexual harassment, stalking, repeated stalking behavior
[Source – Square Enix]