Update 16/03/21 13:32 – Activision has informed us on Twitter that the issues with Crash 4’s free PS5 upgrades have been resolved and you should be able to redeem it now.
Thank you for your patience, this issue has been resolved. Please reach out to us if you're still experiencing this issue. https://t.co/ITtUmutVvi
— Activision Support (@ATVIAssist) March 15, 2021
We're actively investigating an issue where some players are having problems upgrading their version of #Crash4 from PS4 to PS5 . Stay tuned for updates.
— Activision Support (@ATVIAssist) March 12, 2021
Crash Bandicoot 4: It’s About Time was originally released for the PS4, PC and Xbox One in October 2020, and was recently released for the PS5 and Xbox Series X/S. As part of this, Activision is offering owners of the PS4 version the chance to freely upgrade to the next-generation edition of the platforming title.
You can read our review of the PS5 version of Crash Bandicoot 4: It’s About Time here.
Last week, Activision revealed that it was dishing out a free Bare Bones skin for Crash Bandicoot 4 players to celebrate the 25th anniversary of the classic franchise. The series originally launched for the PSOne back in 1996, and was developed by future Uncharted studio Naughty Dog.