Delivery company Yodel has dismissed accusations from GAME that it is responsible for last-minute delays for PS5 preorders, after the retail giant pointed the finger at them in emails informing customers that they may not receive their console on launch day.
GAME PS5 Stock Delays Are Not Down To Yodel, Delivery Firm Says
Speaking with VGC, a spokesperson for Yodel expressed its disappointment that the company has been “incorrectly used” in emails sent by GAME to customers, stating that there are no delays within its network.
Yodel does not work directly with Game. Our client is GFS, a fulfilment business who work in partnership with Game. We have been consistently clear on the order volumes we are able to carry for them and it is deeply disappointing that Yodel’s name has been incorrectly used in an email to customers on the status of orders.
There are currently no delays within our network, and any issues regarding delivery capacity is a matter for GFS and not Yodel. The safe, secure and timely delivery of each of these parcels is our utmost priority, and we are committed to ensuring customers receive the excellent service which we stand for.
The PS5 is out today in the UK and Europe, and a number of major retailers will be restocking the console today for those who were unable to preorder earlier in the year.
[Source – VGC]