PlayStation Support, PS4 Customer Service: Live Chat, Email and Telephone Number

playstation support email phone live chat

Need to get in touch with PlayStation support or with PS4 customer service? Got a problem with your PS4, PS3, Vita or PlayStation VR headset?

Whether you’re having problems getting online to the PlayStation Network, your games are locked or your PS4 is broken, then the first thing you should do is check online.

There are many solutions out there from players who have had the same problems, but if you’re still having not luck here’s how you get in touch with Sony PlayStation in the UK and US.

Unfortunately, PlayStation Customer Service isn’t a 24/7 service, but you can get in touch by sending a message to the PlayStation Support email address or phoning the PlayStation Support number.

Here are all the details you need:

How to contact PlayStation Customer Service Support

UK PlayStation Support

  • Telephone: 0203 538 2665

Opening times: Monday-Saturday 10.30am- 7.30pm BST

The UK also has excellent support on Twitter, with a team who responds quickly to your questions. Just tweet @AskPS_UK between 9.00-23.00 Mon- Sun

Or, you can email the team at: [email protected]

US PlayStation Support

  • Telephone: 1-800-345-7669

Opening times: Monday-Friday 8:00AM – 8:00PM PST

There’s also the opportunity to Live Chat with customer service at this link: https://scea.secure.force.com/PreChatEnglishForm/

Or contact customer service via Twitter: @AskPlayStation

If you’re looking for answers to any issue you might have with your PlayStation hardware or software, you can often find what you’re looking for on the PlayStation forums, or the PlayStation Support site where you can enter your query and find solutions quickly.

When PS5 releases in 2020, we would also expect those same channels to be available when customers want to get in contact with Sony regarding its next-generation PlayStation, too.

Good luck – and by all means let us know in the comments below what your experiences are when dealing with PlayStation support through the previously mentioned channels!

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  • Kevon Crick

    Hi i tried changing my email address and deleted my account

    • Juris Alsbergs

      who cares

  • Kevon Crick

    I had to create a new one and lost all my games i purchased

  • Matthew

    So i bought the god of war ps4 pro. Number 1 it doesnt download games as fast as my ps4 BO3 bundle. I live 10 min away from the gamestop i got it. Just for the system to download and install god of war took 2 hours and 32 minutes. once the game got to 100% it says cannot download. I literally wasted 440$ and traded in my old system to get one that cannot even dowload 1 game. So ive been system-less for a while and now i will have to send it to sony wait 2 weeks and lost the $ i spent on the extended warranty.

  • Kimmie Little

    so i just bought a game and it not only charge me for the game but it took more then the game cost,,,i bought it for my son

  • राज शांडिल्य

    In battlefield I stuck in destroy the dam I can’t jump why

  • राज शांडिल्य

    Need help anybody there

  • राज शांडिल्य

    Tried 100 times bt all in vain

  • Daniel Cassius

    I tried to change my password and its saying my birth date is wrong

  • cyborgelf

    playstation network/Soney entertainment “customer support” is complete crap. Nobody there is willing to provide any support at all. They outright lie. I am completely disgusted with their horrible service. It is completely unacceptable. I have spent 3 weeks and over 6 hours on the actual phone with at least 10 different people, but most of the time being put on hold with no resolution at all. I’ve filed a better business bureu complaint and the only response to the complaint is a false claim that the situation was already resolved, which of course it wasn’t or I wouldn’t still be fighting back. Sony “customer support” is complete scum, unethical, and I regret now ever being a playsation customer, even if they do have great games, I don’t deserve to be treated like crap. I deserve to be treated like a customer.